DIKSHIT TGS
Hyderabad
Summary
A Human Resources Management Professional with 16 years of astute experience at mid senior level with MNC’s at multi – location offices within India. I bring with me a flavour of Operations and Human Resources from experiences in setting up businesses and HR systems. A dual postgraduate with a people’s approach, adept at translation of organizational vision to policy frameworks. A coach at heart, involved in capacity building programs with an objective to develop systems and teams for sustained effectiveness.
Overview
16
16
years of professional experience
Work History
Head of Operations
The Powder Legacy
03.2019 - Current
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Leveraged data and analytics to understand user behavior and transaction/search patterns which helped the organization grow from zero to half a million customer base in less than a year.
- Played a pivotal role in branding both in domestic and international forums.
- Negotiated contracts with the vendors and established a timeline of performance
- Established and overseen internal budgets with the company and external budgets with the vendors
Head of HR
Vedic Systems Pvt. Ltd
10.2018 - 03.2019
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Recruited top talent to maximize profitability.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Coordinated ongoing technical training and personal development classes for staff members.
- Instructed senior leaders on appropriate employee corrective steps.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
Manager - Human Resources
Infinio TechSol (I) Pvt. Ltd
01.2012 - 04.2018
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Sr. Executive –Talent Acquisition
Mahindra Satyam BPO Limited
01.2011 - 10.2011
- Was responsible and successful in getting ISO certification for the human resources department after continuous failure for five years
- Designed database to facilitate the analysis of current requirements and status as and when required
- Introduced one stop online tool which would adhere to all the recruitment stages, thereby reducing paper work
- Motivated the Team Members and provided support to the Team as and when required for attainment of individual and team goals, throughout the day.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sr. Executive – Human Resources
S V Global Solutions
03.2006 - 12.2010
- Maintained healthy business relationship with clients for achieving repeat / referral business.
- Implemented corrections in the process tools as the organization was a start up.
- Essayed a stellar role in supporting by handling client management and business development (at times when requested by the management) and showcasing active participation in the process.
- Involved in mentoring the Team Agents in bonding & improving their interpersonal skills other than the regular product updates; delivered training on the new positions to the new Agents.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
MBA - Human Resources
Indira Gandhi National Open University
2014
Master of Arts - Tourism
Indira Gandhi National Open University
2011
Bachelor of Arts - Tourism
Indira Gandhi National Open University
2008
Skills
- Business Operations
- Policy Improvement Recommendations
- HR Strategy
- Performance Management Systems
- Health and Safety Programs
- Exit Interviews and Processes
- Human Relations
- HR Systems
- Annual Performance Reviews
- Employee Feedback and Recognition
- Human Resource Management Software (HRMS)
- Onboarding, Training and Development
Affiliations
- An active member of 'National HRD Network' (popularly known as NHRD)
- An active member of The ‘Society for Human Resource Management’ (popularly known as SHRM)
- A member of ‘India HR Forum’
- An active member of the ‘Cite HR’ (The HR Knowledge Base Community)
- A member of ‘The HR Club’
- An active member of ‘Community for Human Resource Management’ (popularly known as CHRM)
- An active contributor of 'Human Resources Federation of India' (Popularly known as HRFI)
- A member of 'Hyderabad HR Shapers'
Languages
Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Sanskrit
Elementary (A2)
Timeline
Head of Operations
The Powder Legacy
03.2019 - Current
Head of HR
Vedic Systems Pvt. Ltd
10.2018 - 03.2019
Manager - Human Resources
Infinio TechSol (I) Pvt. Ltd
01.2012 - 04.2018
Sr. Executive –Talent Acquisition
Mahindra Satyam BPO Limited
01.2011 - 10.2011
Sr. Executive – Human Resources
S V Global Solutions
03.2006 - 12.2010
MBA - Human Resources
Indira Gandhi National Open University
Master of Arts - Tourism
Indira Gandhi National Open University
Bachelor of Arts - Tourism
Indira Gandhi National Open University
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