DIKSHIT VERMA
Gurugram
Summary
Business Operations and Transformation Executive with a extensive history of leading strategic and tactical business initiatives. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Offering effective communication, team building, and coaching skills to instill common vision and create business cultures based on trust and mutual respect.
Overview
9
9
years of professional experience
Work History
Operations Executive
Mounee consulting services Private Limited
Gurgaon
05.2024 - Current
- Implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
- Formed and sustained strategic relationships with clients.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Ensured compliance with industry regulations and standards.
- Collaborated with senior management team on strategic planning initiatives related to operations activities.
- Coordinated with cross-functional teams to ensure smooth operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Associate Recruiter
Crypton global services LLP
09.2023 - 04.2024
- Experienced healthcare recruiter with a proven track record in sourcing, screening, and selecting top-tier talent across various healthcare specialties
- Candidate Sourcing Using various channels such as job boards, social media, networking, and referrals to identify potential candidates with relevant healthcare qualifications and experience
- Screening and Interviewing: Reviewing resumes, conducting initial phone screenings, and scheduling interviews to assess candidates' skills, experience, and fit for specific healthcare roles
- Developing and maintaining relationships with candidates, healthcare professionals, hiring managers, and HR departments to facilitate smooth recruitment processes
- Proficient in utilizing diverse recruitment strategies to attract qualified candidates, ensuring compliance with industry regulations and organizational standards
- This summary encapsulates key skills, experience, and attributes relevant to a healthcare recruiter's role, showcasing expertise in recruitment, healthcare industry knowledge, compliance, relationship building, and commitment to excellence
Sr. Technician
Dell International Services Pvt. Ltd.
07.2021 - 02.2023
- Provided support to CX in HW issue and peripheral components
- Helped CX with SW issues
- Assisted CX in making online payments for HW and SW support
- Demonstrated good knowledge of computer HW and SW issues
Sr. Technical Analyst
Accenture Solutions PVT. LTD.
03.2018 - 01.2021
- Handled customer queries and diagnosed issues related to Google Fi services
- Assisted users with troubleshooting solutions for network-related issues
- Escalated customer queries to the Network partners, Payments, Shipping, and Refunds Team
Technical Associate
Convergys PVT. LTD.
08.2016 - 02.2018
- Handled inbound chats regarding customer's accounts
- Answered questions related to the services customers were using
- Educated customers regarding changes made on the account
- Generated sales and revenue for the organization
- Achieved targets and earned incentives
Technical Associate
Intelenet Global Services PVT. LTD.
07.2015 - 07.2016
- Handled customer queries
- Convinced customers about the product
- Helped customers understand the benefits of the AMEX credit card
Education
MBA/PGDM - HR/Industrial Relations
Swami Vivekanand Subharti University
Meerut01.2024
B.B.A/ B.M.S - Management
Institute of technology and Management (IITM)
01.2015
12th - English
CBSE
01.2011
10th - English
CISCE(ICSE/ISC)
01.2009
Skills
- Operations
- Customer support
- CRM
- Operations management
- Marketing
- Process improvements
- Management
- Operational excellence
Languages
English, Hindi
First Language
Timeline
Operations Executive
Mounee consulting services Private Limited
05.2024 - Current
Associate Recruiter
Crypton global services LLP
09.2023 - 04.2024
Sr. Technician
Dell International Services Pvt. Ltd.
07.2021 - 02.2023
Sr. Technical Analyst
Accenture Solutions PVT. LTD.
03.2018 - 01.2021
Technical Associate
Convergys PVT. LTD.
08.2016 - 02.2018
Technical Associate
Intelenet Global Services PVT. LTD.
07.2015 - 07.2016
MBA/PGDM - HR/Industrial Relations
Swami Vivekanand Subharti University
B.B.A/ B.M.S - Management
Institute of technology and Management (IITM)
12th - English
CBSE
10th - English
CISCE(ICSE/ISC)
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