DILEEPKUMAR SUKUMARAN
Bengaluru
Summary
Risk and operations leader with 15+ years of experience building and scaling global risk operations, credit underwriting, and controls for leading fintech and financial services firms, including Stripe and PayPal. Proven track record of setting up high-performing teams, driving automation and process excellence, and balancing growth with credit, fraud, and reputational risk.Skilled at partnering with product, engineering, compliance, and external partners to design scalable risk frameworks for high-growth, global businesses..
Overview
16
16
years of professional experience
Work History
Operations Manager – Global Risk
Stripe
Bengaluru
12.2023 - Current
- Led global risk operations teams to support Stripe’s credit and onboarding workflows, ensuring scalable and compliant growth.
- Scaled operations team from 10 to 40 within one year, cultivating a performance-driven, customer-centric culture.
- Defined and implemented supportability guidelines for high-risk business models, enhancing consistency in risk decisions.
- Collaborated with product, engineering, and support teams to automate detective models, reducing manual review time from approximately 20 minutes to 4 minutes. Which led to the saving of $100k and improved the accuracy from 93% to 98%.
- Drove process improvements that strengthened credit risk outcomes while maintaining risk tolerance and optimizing credit loss versus growth trade-offs.
- Executed credit underwriting frameworks enabling assessment of diverse customers, from venture-backed startups to large enterprises, based on financials and business model analysis.
- Managed managers and team leads, providing coaching and strategic direction to ensure adherence to SLAs and quality KPIs.
Program Manager – Brand Risk Management (BRM) & AML Advisory
PayPal
Bengaluru
08.2022 - 11.2023
- Owned key global programs safeguarding PayPal from reputational, legal and partner risks while enabling product and revenue growth.
- Developed and operated a framework and process to enforce PayPal’s Acceptable Use Policy on violators, improving consistency and scalability of enforcement across markets.
- Designed and implemented risk and control strategies for crowdfunding and fundraising products, balancing growth with regulatory and partner expectations.
- Continuously assessed evolving reputational risk from regulators, networks and public sentiment, feeding insights into policies and controls.
- Co-led a global strategic project (“Moonwalk”) reviewing highly engaged customers, improving their experience and business outcomes; delivered a 24% increase in engagement rate and revenue uplift within six months.
- Reduced network partner fines by 13% (~USD 130K) in 2023 vs. 2022 by implementing targeted risk mitigation for merchant violations and escalations from card schemes.
- Led cross-functional teams to implement strategic initiatives across multiple projects.
Manager – Internal Controls & Control Testing, First Line of Defence
PayPal
Bengaluru
08.2020 - 08.2022
- Led team in first-line testing and monitoring of key controls across business units.
- Directed testers and analysts in daily control testing, enhancing coverage and consistency.
- Conducted monthly audits, shared insights with stakeholders, and initiated remediation actions.
- Managed Testing Quality program to ensure adherence to standards across multiple teams.
- Received Key Talent Award (KTA) in 2021 for enhancing program strategy and execution quality.
- Collaborated with BI and AI teams to automate targeted tests, increasing test throughput.
Team Leader – Global Support
PayPal
Bengaluru
10.2017 - 07.2020
- Managed a high-performing customer support team delivering service and compliance outcomes.
- Led 16–17 team members, driving adherence to policy, performance targets and quality benchmarks.
- Invested in career development, contributing to multiple internal promotions from the team in the India market.
- Represented the India market through key support tool migrations and process transitions, ensuring smooth change management and employee experience.
Mortgage Underwriter / Quality Team Leader
Intelenet Global Services
Chennai
12.2011 - 09.2017
- Senior Mortgage Underwriter with lending authority up to $1 million for Barclays Residential and BTL mortgages.
- Directed quality function for lending operations at global bank.
- Managed team of quality analysts to monitor lending decisions, ensuring policy adherence and compliance.
- Utilized quality tools and reporting systems to identify issues and facilitate coaching.
- Supported process improvements across lines of business to enhance operational efficiency.
Customer Support Executive
Allsec Technologies
Chennai
05.2010 - 09.2011
- Provided customer support for credit card enhancement services for a global bank, maintaining service quality and compliance.
Education
Bachelor of Business Administration (B.B.A) -
Madurai Kamaraj University
XII Standard -
Vijayantha Model Higher Secondary School
Skills
- Risk operations and credit underwriting
- User policy operational risk
- Fraud and credit risk management
- Reputational risk oversight
- KYC verification Process oversight
- First line of defence controls
- Operational testing
- Strategy development
- Process excellence
- People leadership
- Organizational scaling
- Automation solutions
- Data analytics
- Productivity enhancement
- Cross-functional stakeholder engagement
- Global payment systems
- Regulatory compliance awareness
- Risk User experience
Personal Information
Date of Birth: 07/22/89
Timeline
Operations Manager – Global Risk
Stripe
12.2023 - Current
Program Manager – Brand Risk Management (BRM) & AML Advisory
PayPal
08.2022 - 11.2023
Manager – Internal Controls & Control Testing, First Line of Defence
PayPal
08.2020 - 08.2022
Team Leader – Global Support
PayPal
10.2017 - 07.2020
Mortgage Underwriter / Quality Team Leader
Intelenet Global Services
12.2011 - 09.2017
Customer Support Executive
Allsec Technologies
05.2010 - 09.2011
Bachelor of Business Administration (B.B.A) -
Madurai Kamaraj University
XII Standard -
Vijayantha Model Higher Secondary School