DILESWAR PATRO
Mechanical Engineer
Berhampur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities as service engineer to meet team goals.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Senior Engineer - Product Support
ACTION CONSTRUCTION EQUIPMENTS LTD - Tractors Division
08.2019 - Current
- Technical solution & after sales activities
- Developing service parameters.
- Training to dealership manpower and organizing skill development events to improve product knowledge.
- Dealership infra development as per company SOP.
- Participation & conduct different field activities like Service camp, Product launch and Product demo.
- Co-ordination with team to achieve state level customer support in all parameters.
- Monitor Product performance & its durability .
- Understand customer needs and provide better service to improve customer satisfaction.
- Preparing SCR technical reports for observing field level technical issues and convey with HO R&D team
- Implementation 'PSF'-Post Service Feedback from all assigned dealers for monitoring Customers Satisfaction level on after service and improves CSI score.
Senior Service Engineer
Preet Tractors Pvt LTD
05.2017 - 08.2019
- Was looking entire 'Odisha' with 6nos Dealership's Service and Parts business, Technical support & Customer retention programs
- Conduct Service Camps and Product Promotional activities
- Product training to Dealership manpower
- Resolve service issues, attend service complaints at Field and Preparation all service related reports to HO
- Developing service parameters of dealership.
Escorts Tech Master (Technician)
Escorts Ltd
04.2016 - 05.2017
- Managed Service business of assigned Dealerships
- Trouble shooting & improving service parameters in assigned dealerships
- Conductuted service camps and service promotional activities.
Workshop Manager
SS Motors
03.2012 - 03.2016
- Responsibility of improving the service parameters of Dealership, handling the team of 3 no's of technician, checking the job sheets, Handling the complicated cases and Escalation cases, Customer relationship etc.
Senior Technician
Jagannath Traders
10.2009 - 03.2012
- Handling the team of 3nos of technician, checking the job sheets, Handling the complicated cases and Escalation cases, Customer relationship.
Technician
SR Motors
07.2008 - 09.2009
- Trouble Shooting of Tractors in the Workshop & Field.
Trainee
Aurobindo Motors
01.2004 - 06.2008
- Technical resolves of Tractors in the workshop.
Education
Diploma Mechanical Engineering
Sanjay Memorial Institute Of Technology
BerhampurSkills
After sales activities , Customer service index, Product Quality & Reliability , Trouble Shooting and Product Demonstration
undefinedPersonal Qualifications
Diploma in Mechanical Engineer, S.M.I.T-Berhampur, Odisha, 2014, 69%, TRACTOR MECHANIC Course, GOVT INDUSTIRIAL TRAINING INSTITUTE Berhampur, Odisha, 2004, Matriculation, CITY HIGH SCHOOL -Berhampur, 1999, 63%, +2 CHSE, BINAYAK ACHARYA COLLEGE -Berhampur, 2001, 59%
Personal Information
- Father's Name: Late-BULU PATRO
- Date of Birth: 06/30/84
- Nationality: INDIAN
- Marital Status: MARRIED
- Religion: HINDU
Timeline
Senior Engineer - Product Support
ACTION CONSTRUCTION EQUIPMENTS LTD - Tractors Division
08.2019 - Current
Senior Service Engineer
Preet Tractors Pvt LTD
05.2017 - 08.2019
Escorts Tech Master (Technician)
Escorts Ltd
04.2016 - 05.2017
Workshop Manager
SS Motors
03.2012 - 03.2016
Senior Technician
Jagannath Traders
10.2009 - 03.2012
Technician
SR Motors
07.2008 - 09.2009
Trainee
Aurobindo Motors
01.2004 - 06.2008
Diploma Mechanical Engineering
Sanjay Memorial Institute Of Technology
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