Dilip Kumar
Hyderabad
Summary
Dynamic IT professional with a proven track record at IBM, enhancing network systems and boosting efficiency. Excelled in server management and relationship building, significantly improving system reliability. Expert in network troubleshooting and fostering partnerships, I bring a wealth of experience and a proactive approach to driving technological advancements and operational excellence.
Overview
11
11
years of professional experience
Work History
Asst Manager - IT
ENCALM
Hyderabad
09.2022 - Current
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Monitored staff performance and addressed issues.
- Managed risk by developing and implementing effective risk management strategies.
- Proposed or approved modifications to project plans.
- Completed thorough opening, closing, and shift-change functions to maintain daily operational standards.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Configured, monitored, and maintained email applications, or virus protection software.
- Maintained inventory records of all hardware components used in the network environment.
- Performed data backup operations regularly to ensure the security of critical information.
- Configured and maintained routers, switches, firewalls, wireless networks, and other devices.
- Provided technical support for local area networks, wide area networks, and Internet connections.
- Supervised local area network configuration, wide area network, and corporate Internet system.
- Assisted in developing long-term strategies for the organization's IT infrastructure.
- Provided troubleshooting and testing to support the network.
- Responded quickly to user requests for assistance with computer or network problems.
- Monitored network performance to determine adjustments needed.
Sr. Executive IT
Plaza Premium Lounge
Hyderabad
02.2019 - 09.2022
- Developed project metrics to follow system build-out progress.
- Maintained knowledge of advances in information technology systems and applications.
- Procured IT resources for strategic and operational computing requirements.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
- Facilitated communication between various departments regarding their IT requirements and needs.
- Met with users, vendors and technicians to determine computing requirements.
- Managed backup, user account and helpdesk systems.
- Coordinated efforts between multiple teams throughout the organization in order to ensure successful completion of projects.
IT Specialist
IBM
Bangalore
06.2016 - 02.2018
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Provided technical assistance to customers via phone, email, and online chat.
- Monitored network performance metrics and responded to alerts promptly.
- Supported enterprise and third-party applications with many annual requests for assistance.
- Provided timely feedback about service requests status to stakeholders.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Implemented changes requested by users while ensuring data integrity.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Deployed software updates across multiple systems using remote tools.
- Upgraded existing systems according to industry best practices.
Junior Network Engineer
City onlines
Bangalore
07.2014 - 05.2016
- Monitored user access rights to ensure compliance with security policies.
- Collaborated with cross-functional teams to support network infrastructure for critical projects and initiatives.
- Performed system upgrades to ensure compatibility with new technologies.
- Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
- Tracked network and telephony devices for performance and load threshold metering.
Education
Bachelor of Computer Applications - IT Network Security
Arni University
Bangalore05-2018
Diploma in Computer science -
NTTF
Bangalore06-2014
High School Diploma -
SDA Matric High Sec School
Gudiyattam06-2011
Skills
- Data backups
- Hardware and software monitoring
- Network systems installation
- Computer systems installation
- Server management
- Network troubleshooting
- Router configuration
- System analysis
- Network Administration
- Business analysis
- Incident management
- IT Compliance
- Inventory management
- Relationship building
Affiliations
- Long Driving
- Trekking
Languages
Telugu
First Language
Tamil
Proficient (C2)
C2
Kannada
Intermediate (B1)
B1
Malayalam
Elementary (A2)
A2
English
Upper Intermediate (B2)
B2
Timeline
Asst Manager - IT
ENCALM
09.2022 - Current
Sr. Executive IT
Plaza Premium Lounge
02.2019 - 09.2022
IT Specialist
IBM
06.2016 - 02.2018
Junior Network Engineer
City onlines
07.2014 - 05.2016
Bachelor of Computer Applications - IT Network Security
Arni University
Diploma in Computer science -
NTTF
High School Diploma -
SDA Matric High Sec School
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