Dilip Kumar M

Overall, 16 years of experience in CATIA V5, 3Dvia and 3D EXPERIENCE and also handling 500+ customers with more than 5000+ licenses and currently working as a Regional Manager. Demonstrated ability to build, mentor, and retain high-performing teams by creating a positive work culture, encouraging growth, and maintaining strong engagement for long-term team stability. I had been as the primary point of contact for customers, ensuring to get maximum support value from EDS Technical team on DS products (CATIA, 3DEXPERIENCE, CATIA Composer) Technia Q- Checker, Technia X Compare and RAMSIS and services Understanding Customer needs, pain points and delivering them a tailored solution. Drive customer satisfaction, retention, and expansion by effectively managing post-sale relationships and leading account growth strategies in collaboration with cross-functional teams. Collaborate with cross-functional teams to develop account growth strategies and efficiently Build and maintain strong relationships with key management sponsors and internal stakeholders to deliver exceptional customer outcomes. Leverage account planning and data to uncover challenges and identify expansion opportunities, resulting in improved customer engagement and satisfaction. Conducting Quarterly Business Reviews (QBRs) for engaged accounts, ensuring timely follow-ups on tasks and deliverables. Expert in root-cause analysis and resolving complex CAD/PLM errors. Strong background in troubleshooting CATIA V5 modelling, surfacing, drafting, and assembly issues. Create and implement Customer Success Plans to drive engagement and value, consistently. Collaborate with internal experts and principal to address technical challenges and provide effective solutions, supporting renewal closures and business growth. Document success stories, case studies, and customer testimonials to showcase the impact of Dassault Systems, Technia & Ramsis products on business outcomes. The effectiveness of an Annual Maintenance Cost (AMC) largely depends on the quality of technical support provided. Escalate concerns immediately when a compliance deviation is detected, ensuring corrective action is taken promptly. customers' feedback, CSAT & appreciation letters ensuring their voices of customers speak to improve customer experiences. Skilled in project management, especially software upgrades and CAD/PLM migration initiatives. Identifying potential leads while addressing customer issues, providing effective solutions, and showcasing relevant offerings for upselling and cross-selling Used DIALux software to create, simulate, and analyse indoor and outdoor lighting layouts. Helped designers to calculate accurate lux levels, visualize lighting in 3D, choose real-world fixtures, ensure compliance with standards, and generate detailed reports. Widely used for architectural, commercial, industrial, and outdoor lighting planning. Good knowledge of all the associated CATIA products from Dassault Systems. Administration activities on 3D EXPERIENCE On Premises/Cloud were done Working on SPEOS Software (Integrated with CATIA) for light analysis in Automotive, Aerospace and Product design. Trouble shooting on CATIA software and 3Dvia Composer tool. Supported on CATIA V5 R18 - R26, 3DEXPERIENCE and Enovia Installation, Administration Support, Environment Settings customization as per Customer requirement. Resolved Various Issues Related To 3D EXPERIENCE On Premises/Cloud, CATIA V5 (R18-R34), 3D VIA Composer, CATIA IBM LUM & DSLS, And CATIA V5 Installation In Companies Like MBRLI, Honeywell, Infosys, Tech, Tech Mahindra, HCL etc. Strong communication skills for delivering user support, guidance, and technical explanations.

• M.Sc. (Engineering) in Product Design from M.S. Ramaih School of Advanced Studies, Bangalore, affiliated with Coventry University, UK.
• Diploma in Mechanical Engineering from Bharath Polytechnic, Karnataka