Dilip N
Collection Manager
Bengaluru,KA
Summary
Dynamic and results-driven professional seeking a challenging opportunity within a forward-thinking organization that promotes skill enhancement and knowledge growth. Committed to delivering exceptional performance while contributing to the overall success of the team and organization. Eager to leverage expertise and drive to achieve personal and organizational goals, ensuring continuous improvement and innovation. Passionate about creating impactful solutions that align with the company's mission and values.
Overview
10
10
years of professional experience
1
1
Certification
1
1
Language
Work History
Collection Manager
L & T Finance Limited
05.2022 - 09.2025
- Collection Manager Operations
- Department: Housing collection
- Role: Collection Manager
- Location: Bangalore
- Analyzed portfolio performance data to identify trends, informing strategic decisions that resulted in increased efficiency.
- Led a team of collection agents, providing training and mentorship to improve performance and achieve departmental goals.
- Directed the implementation of collection strategies, enhancing recovery rates and optimizing the overall collections process.
- Monitored compliance with regulatory requirements and internal policies, ensuring adherence and minimizing risk exposure.
- Implemented process improvements that streamlined collections workflows, reducing operational bottlenecks and enhancing productivity.
- Developed and maintained relationships with clients to facilitate collections and negotiate payment arrangements effectively.
- Accessed credit records to evaluate customer credit histories.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Coordinated legal actions when necessary, working closely with attorneys to ensure proper documentation and representation.
Branch Collection Manager
Aadhar Housing Finance Private Limited
07.2021 - 05.2022
- Branch Collection Manager Operations
- Department: Housing collection
- Role: Branch Collection Manager
- Location: Bangalore
- Led regional collection strategies to enhance efficiency, resulting in improved recovery rates across multiple branches.
- Developed and implemented training programs for staff, fostering a culture of compliance and accountability within the team.
- Analyzed collection performance metrics to identify trends and optimize operational processes, driving significant improvements in results.
- Managed branch operations, overseeing daily activities to ensure adherence to policies and enhance overall operational effectiveness.
- Mentored junior staff, providing guidance on best practices in collections, which improved team performance and morale.
- Conducted regular audits of collection procedures to ensure compliance with regulatory standards and enhance operational integrity.
- Developed comprehensive training programs for new hires, ensuring a seamless transition into the role of Branch Collection Managers.
- Enhanced overall customer satisfaction levels by ensuring that all communication with delinquent borrowers was conducted professionally and courteously, maintaining a positive brand image throughout the collection process.
Collection Officer
Bajaj Housing Finance Private Limited
04.2018 - 05.2020
- Relationship officer Operations
- Department: Housing collection
- Role: Relationship Officer(Executive Collections)
- Location: Bangalore
- Managed customer relationships through effective communication and negotiation, enhancing recovery rates and client satisfaction.
- Implemented streamlined collection processes, resulting in increased efficiency and reduced time to recover overdue accounts.
- Established positive rapport with clients, leveraging strong interpersonal skills to facilitate timely payments and resolve disputes.
- Contacted delinquent members by phone, email and mail to determine reasons for delinquency.
- Maintained detailed records of customer interactions, ensuring accurate documentation and compliance with regulations.
- Educated customers on credit policies and potential consequences of non-payment, promoting responsible financial behavior.
Team Leader
Perfect Solutions
04.2015 - 03.2018
- Perfect Solutions as Team leader
- Department: collection
- Role: Team Leader
- Location: Bangalore
- Developed training programs to mentor junior staff, fostering skill development and ensuring consistent performance across the team.
- Analyzed project metrics to identify areas for improvement, driving data-informed decisions that optimized resource allocation.
- Implemented strategic initiatives that enhanced operational processes, resulting in improved service delivery and customer satisfaction.
- Led a cross-functional team to streamline project workflows, significantly improving overall efficiency and team collaboration.
- Managed project timelines and deliverables, ensuring adherence to deadlines while maintaining high-quality standards throughout execution.
- Coordinated with stakeholders to align project objectives, ensuring clarity and understanding of deliverables among team members.
Education
Bachelor of Commerce - Financial Accounting
AMS College
Bengaluru, India05-2015
P U C - HEBA
Sri Gangamma Thimmaiah Govt PUC College
Bengaluru, India 04.2001 -
SECONDARY SCHOOL -
VLS Vidya Sagar High School
Bengaluru, India 04.2001 -
Skills
Passionate worker and quick learner, able to handle the team, Sincere Team player, More Effective Team Leader and active with patience Exellent interpersonal and motivational skills
Certification
DRA- Debt Recovery Agent (Indian Institute of Banking and Finance)
Hobbies
Listening Music
Watching Movies
Learing Technology
DECLARATION
I am here by declare that all the above given information are true to the best of my knowledge.
Timeline
Collection Manager
L & T Finance Limited
05.2022 - 09.2025
Branch Collection Manager
Aadhar Housing Finance Private Limited
07.2021 - 05.2022
Collection Officer
Bajaj Housing Finance Private Limited
04.2018 - 05.2020
Team Leader
Perfect Solutions
04.2015 - 03.2018
P U C - HEBA
Sri Gangamma Thimmaiah Govt PUC College
04.2001 -
SECONDARY SCHOOL -
VLS Vidya Sagar High School
04.2001 -
Bachelor of Commerce - Financial Accounting
AMS College