Dilip Parmar
Manager IT
Vadodara
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
Work History
Manager - IT
Gujarat Urja Vikas Nigam Limited (GUVNL)
10.2011 - Current
- Managing Data Center at GUVNL, which provides IT services to 1.82 crore consumers across Gujarat and supports over 60,000 employees, in collaboration with senior management and subordinate staff.
- Led core e-Urja Data Center operations since 2012, servicing over 900 offices across Gujarat
- Supervised team of 100, managing Cisco Firewalls, Radware Load Balancers, Trend Micro Security, and PFSense
- Optimized network security and performance, supporting 900+ remote offices and 100TB of critical customers data
- Reduced downtime by 30% through proactive server and network monitoring.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Routine responsibilities include monitoring, maintenance, configuration, and support of:
- Cisco Enterprise Firewalls
- Radware Alteon Load Balancers
- VMware vSphere and vCenter operations
- Nutanix Prism
- IBM Bare Metal Servers
- Linux (RHEL, Rocky Linux, Ubuntu, CentOS)
- AIX Operating Systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within organization.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Managed technology infrastructure upgrade, enhancing operational efficiency, and data security.
Network Security Engineer - L3
Reliance Communications Limited
05.2010 - 10.2011
- Managed core network security for Reliance Communications across India, overseeing 50+ Juniper firewalls.
- Enhanced defense against malicious traffic by 25%, advanced configuration of Radware DefensePro IPS.
- Spearheaded network security strategies, ensuring 99.9% uptime for mission-critical services.
- Optimized network performance through effective monitoring and troubleshooting of security devices.
- Reduced cyber threats by conducting vulnerability assessments and recommending appropriate mitigation strategies.
- Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.
- Efficiently resolved high-priority incidents through thorough analysis of relevant logs and system data.
- Audited existing network infrastructure to ensure compliance with regulatory requirements and internal policies.
- Managed relationships with external vendors, negotiating contracts for hardware, software, and services related to network security.
- Developed and maintained company-wide endpoint security solutions.
- Assisted in development of disaster recovery plans, minimizing downtime during unforeseen events or incidents.
- Worked with teams to develop company-wide information assurance, security standards and procedures.
Network Administrator
Bauer Corporate Service Pvt. Ltd.
08.2008 - 04.2010
- Monitored IT infrastructure for Germany headquarters, managing VMware systems with over 100 servers and 2,000 clients.
- Maintained secure VPN connections between the Mumbai and Germany offices.
- Ensured 24x7 availability of IT services, leading to a 20% increase in operational efficiency.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Assisted IT staff on troubleshooting issues and closing calls.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
- Monitored system performance and responded to alerts.
- Implemented network security measures to minimize data loss.
Network Administrator
Creation Jewelry Manufacturing Pvt. Ltd.
01.2006 - 08.2008
- Configured VPN connectivity with the Los Angeles office using Cisco Router and SonicWall
- Managed IT infrastructure, including 20 Windows servers, 4 ISA Server, and 2 Exchange Server.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Assisted IT staff on troubleshooting issues and closing calls.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
Network Administrator
Udyog Software (India) Ltd.
09.2004 - 12.2005
- Administered a multi-server setup, managing Active Directory, Exchange Server, and security patches
- Managed approximately 30 incoming calls and emails per day from users
- Reduced security risks by implementing robust antivirus and patch management protocols.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
- Managed computer operation scheduling, backup, storage and retrieval functions.
Education
Bachelor of Engineering (B.E.) in Information Technology - Information Technology
North Gujarat University
Modasa, Gujarat, India 04.2001 - 05.2004
Skills
Data Center Management
Certification
CCNA - Cisco Certified Network Associate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Certified in Cyber Security by ISC2
08-2024
Manager - IT
Gujarat Urja Vikas Nigam Limited (GUVNL)
10.2011 - Current
Network Security Engineer - L3
Reliance Communications Limited
05.2010 - 10.2011
Network Administrator
Bauer Corporate Service Pvt. Ltd.
08.2008 - 04.2010
Network Administrator
Creation Jewelry Manufacturing Pvt. Ltd.
01.2006 - 08.2008
Network Administrator
Udyog Software (India) Ltd.
09.2004 - 12.2005
Bachelor of Engineering (B.E.) in Information Technology - Information Technology
North Gujarat University
04.2001 - 05.2004
CCNA - Cisco Certified Network Associate
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