DILIP SHARMA
Collections
New Delhi,DL
Summary
To be an excellent in computer skill and be an expert in different areas of
development and management, where my employer can utilize my skills to
the maximum extent for the fulfillment of company goals, with mutual
professional and personal growth..
Overview
6
6
years of professional experience
1
1
Language
Work History
PROFESSIONAL SUPERVISOR
GI Services India Ltd
New Delhi
12.2023 - Current
- Handling Axis Credit Card Flows
- Organization is dealing with Debt
- Collections
- Handling Axis Bank Credit Card Bucket 2nd (Risk-60).
- Resolved challenging situation with friendly but firm strategies..
- Team Management: Supervising a team of collection agents, ensuring their productivity, and providing necessary training and guidance.
- Collections Strategy: Developing and implementing effective collections strategies to reduce delinquency rates and improve recovery.
- Compliance: Ensuring that all collection activities comply with regulatory requirements and company policies.
TEAM LEADER
Elevate BPO Services Pvt. Ltd
New Delhi
08.2022 - 12.2022
- Handling NBFC (Kreditbee, Money View, DMI) Written Off
- Performance Analysis: Analyzing collection data and performance metrics to identify areas for improvement and implementing solutions to enhance efficiency.
- Customer Service: Ensuring customers are treated fairly and respectfully during the collection process while also meeting the company’s goals.
- Negotiation Skills: Negotiating payment arrangements with delinquent customers to recover outstanding debt while maintaining customer satisfaction.
- Reporting: Generating regular reports on collection activities, delinquencyrates, and recovery efforts formanagement review.
- Increased revenue by productively directing time and resources to applicable areas and exceeding specific Collections goals.
COLLECTION
CLXNS Technology
New Delhi
05.2020 - 05.2021
- Handled NBFC Mpokket Recovery
- DebtCollection:Contactingcustomers withoverdue payments tocollect outstanding debts viaphonecalls, emails,andletters.
- Target Achievement: Meeting or exceeding monthly collection targets and KPIs set by the company.
ASSISTANT TEAM LEADER
Dealz Management Technology
New Delhi
05.2021 - 04.2021
- Handled NBFC (Mpokket) Written Off Recovery
- Process Improvement: Identifying process gaps and inefficiencies within the collection team and assisting in implementing process improvements for better productivity and results.
- Escalation Handling: Handling escalated customer inquiries and complaints in a professional and timelymanner, providing satisfactory resolutions tomaintaincustomer satisfaction.
COLLECTION EXECUTIVE
GI Services India Ltd
New Delhi
01.2019 - 02.2019
- Handled Axis Card Bucket 3rd
- Customer Interaction:
- Providing excellent customer service by addressing customer inquiries, resolving complaints, and assisting with payment- related issues.
- Educating customers on payment options and assisting them in selecting the most suitable repayment plan
- Compliance:
- Ensuring all collection activities comply with regulatory requirements, company policies, and ethical standards
- Adhering to all applicable laws and regulations, such as the
- Fair Debt Collection Practices Act (FDCPA)
- Place: - Dilip Sharma
Education
Master Of Business - Finance
Chandigarh University
BBA - Finance
Skills
- MDU University, Haryana
- Higher Secondary (CBSE)
- Senior Secondary (CBSE)
- CCC from NIELIT
- DRA from IIBF
- CORECOMPETENCIES
- Strong Leadership skills
- Experience of managing larger
- Teams
- Strong Inter-personal skills
- Excellent collaboration skills
- Analytical skills
- Relationship Management
Timeline
PROFESSIONAL SUPERVISOR
GI Services India Ltd
12.2023 - Current
TEAM LEADER
Elevate BPO Services Pvt. Ltd
08.2022 - 12.2022
ASSISTANT TEAM LEADER
Dealz Management Technology
05.2021 - 04.2021
COLLECTION
CLXNS Technology
05.2020 - 05.2021
COLLECTION EXECUTIVE
GI Services India Ltd
01.2019 - 02.2019
Master Of Business - Finance
Chandigarh University
BBA - Finance
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