Dilip Shial
Technical Program Manager
Bengaluru,KA
Summary
Successful IT Program Manager with career spanning 15+ years in technical environments. Top performer with results-driven mindset. Excellent record of achievement programs to surpass goals.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
Work History
Project Manager
Smarsh
2 2022 - Current
- Create project plans to fit stakeholder and customer needs and deliver within budget on desired outcomes, with full accountability for project results
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Coordinated material procurement and required services for projects within budget requirements.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
Project Manager, PMO
Micro Focus (formerly HP / Hewlett Packard Enterprise)
03.2020 - 02.2022
- Being involved in a project from evaluation, conception, and completion and liaising with outside IT consultants and other third-party vendors to ensure projects are completed on time
- Established team priorities, maintained schedules and monitored performance.
- Identified program obstacles and communicated possible impacts to team.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
- Drove Data center consolidation/migration project of over 6 locations saving over $2M, a clear understanding of industry-standard IT infrastructure platforms, and terminology, including networks,Datacenter, Servers, Storage, and database.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
Information Technology Project Coordinator
Micro Focus (formerly HP / Hewlett Packard Enterprise)
01.2014 - 04.2020
- Plan and manage all elements of the project, including scope, schedule, quality, resource, communications, risk and issues
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Collaborated cross-functionally with numerous teams across the organization and coordinated logistics, communications, and reporting; tracked metrics and results
Network Operations Center Analyst
HP
10.2010 - 12.2013
- Monitored network capacity and performances as well as diagnosed and resolved complex network problems
- Maintained compliance with industry standards and regulations through rigorous testing and evaluation of network security protocols.
- Diagnosed and executed resolution for network and server issues.
- Increased customer satisfaction by providing timely technical support for reported issues.
Technical Support Engineer
Tata Consultancy Services
03.2010 - 09.2010
- Assisted customers by developing necessary applications and information on system security
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Prevented potential system disruptions by conducting regular maintenance checks on client equipment and software installations.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
Education
Master of Business Administration - MBA - Computer/Information Technology Administration and Management
Ural State Technical University
01.2016 - 04.2018
Bachelor's degree - Bachelor's in computer application
William Carey University, Shillong
01.2006 - 04.2009
Skills
Scrum
IT Infrastructure Management
Data Center Operations
Third-Party Vendor Management
Cloud Migration
Project/Program Management
Excellent Communication
Reports
Project planning and development
Project Management Tool - Jira, MS Project, Smartsheet,excel
Certification
Agile Project Management, Google, N3SPA75JKCE6
Awards
- Cost Saving - Micro Focus, 06/2021, Saved $4M+ annually after introducing and implementing Nlyte Data center inventory management software and processes and by consolidating 50+ sites to increase efficiency, reduce overlap and manage the asset lifecycle globally
- Top Performer - Micro Focus, 03/2020, Drove Data center consolidation/migration project of over 6 locations
Timeline
Project Manager, PMO
Micro Focus (formerly HP / Hewlett Packard Enterprise)
03.2020 - 02.2022
Master of Business Administration - MBA - Computer/Information Technology Administration and Management
Ural State Technical University
01.2016 - 04.2018
Information Technology Project Coordinator
Micro Focus (formerly HP / Hewlett Packard Enterprise)
01.2014 - 04.2020
Network Operations Center Analyst
HP
10.2010 - 12.2013
Technical Support Engineer
Tata Consultancy Services
03.2010 - 09.2010
Bachelor's degree - Bachelor's in computer application
William Carey University, Shillong
01.2006 - 04.2009
Project Manager
Smarsh
2 2022 - Current