Dilip Kumar L

Zoho Corporation: 02/2021 - 04/2024

Fintech - Payment Facilitator Services - USA

• Developed a risk & compliance framework for fraud & risk from scratch for a new PayFac product, i.e., Zoh Payments, under a third-party process license from Stripe, and to support regulatory and operational guidelines, designed KYC, onboarding, and transaction monitoring SOPs.
• As a risk product owner, I collaborated on product & tool development with software engineers to design and build the internal KYC & AML tool "Payment Detective" to focus on fraud detection and risk monitoring. Excel, PowerPoint, and other regulatory documentations were analyzed and created to provide insights on business logics, workflows, and product development.
• Evaluated third-party risk tool screening applications like LexisNexis, Legitscript, and Compliancely to customize their services in real-time merchant screening and transaction monitoring for the integration and evaluation of tools.
• Liaised with developers in building risk-scoring models to identify high-risk merchants, users, and transactions.
• Collaborated with internal stakeholders (IT, Product, Compliance, Legal) to enhance fraud systems, policies, and procedures to streamline the merchant identification & verification program.
• Diligently carried out internal control testing for user interface and feature evaluation for both internal and customer-facing applications in the beta release phase to rollout Zoho Payments early access to internally selected customers of Zoho Group.
• Conducted quarterly audits to strengthen the risk controls and identify process gaps. Such findings were addressed within 3 weeks of the deadline at the process level by updating policies & procedures and coordinating with the development team at the implementation level.
• Over 500+ merchant accounts were analyzed for their transaction patterns and behavioral anomalies in real-time fraud monitoring, which left previously undetected, and 40% of them were confirmed as fraud and 20% were fraud suspects. These findings initiated intensified monitoring procedures, which resulted in a 15% decrease in fraud-related activity in a single quarter.
• Periodically delivered fraud dashboards to stakeholders for gaps identified in the process to revise AML and fraud policy documentation. As a result, a robust fraud prevention awareness was created among the team, which showed a 15% improvement in fraudulent account detection at the onboarding stage.
• Collaborated on a weekly call with the processor to streamline the Suspicious Activity Reporting (SAR) workflow, ensuring timely escalation and alignment with regulatory SLAs.
• Enhanced transaction monitoring by introducing new rules in the systems as per behavioral risk insight, which led to a 10% increase in high-risk transactions, expedited the process of risk to mitigate potential losses.

Investment Banking

Client Profile - Regulated Entities, Non-Regulated Entities, Trust, Listed/Public Companies, Private Corporation

• Performed checks to identify politically exposed persons, sanctioned, Adverse Information on individuals and entities and mitigate risks associated with financial crimes.
• Implemented additional steps, validating KYC risk compliance bases on research of customer records
• Reviewed the process and areas to be in line with the new developments and gain efficiency.

Commercial, Corporate, Investment & Private banking

Client Profile: Regulated Entities, Non-Regulated Entities, Trust, Listed/Public Companies, Private Corporation, Supranational Organizations, Sovereign Entities.

Ongoing Monitoring lead:

• Worked with US Compliance team, Project Management team to conceptualize and lead the effective implementation and optimization of the DDIQ screening tool to improve adverse media and sanctions screening processes within risk management screening and monitoring procedures.
• Led team of 5 analysts for productions deliverable. Resource allocation was done to achieve team targets on a monthly basis while ensuring quality. Maintained 100% deliverable within allocated delivery dates to the US counterparts.
• Carried out QA checks on monthly basis and liaised with US Counterparts for MIS reporting to stakeholder and US compliance team.
• Created reports on compliance analytics using Tableau to facilitate decision-making with facts and operational transparency.
• Performed data analysis and quality management for screening input in DDIQ to standardize name, removing duplicates, phonetic variation and structuring data sets like names, countries and identifiers.
• Member of Compliance Operations Workflow Support for Customer Acceptance Committee and contributed as SME in to Sanctions and AML compliance calls in providing opinion over risk assessment of client profile summarizing relevant alert in risk context to be reviewed by compliance and risk teams for decision making

KYC & Transaction Screening:

• Enhanced Due Diligence was performed on entities via Lexis Nexis, Google, World Check, Dow Jones - Factiva and Dun & Bradstreet.
• Identifying Beneficial Owners of Entity in review, Performing checks on them and collection of ID copies as per FINCEN requirements. Verify customer identities through passport, national IDs, business licenses, and other valid documents. Ensured compliance with jurisdiction-specific KYC laws (e.g., MAS in Singapore, FCA in the UK, SEC in the USA).
• Performed end-to-end Due Diligence ensuring compliance with all AML laws, regulations, guidelines, written procedures such as global and local laws prevailing in HK, Singapore, USA, UK, France and set global minimum standards in place
• Handled near real time transaction screening in trade finance to check against sanctions lists (OFAC, UN, EU), PEPs, internal blacklists.

Investment Banking - Hong Kong & Singapore

Client Profile - Regulated Entities, Trust, Supranational Organizations, Sovereign Entities

Initially contracted to Société Générale GSC Private Limited and later absorbed as a full-time employee by the client.

• Remediation Process for Singapore and Hong Kong PEP and conducted over 750 customer due diligence reviews within first year, consistently exceeding daily targets by 35% while maintaining quality standards
• Executed thorough screening for politically exposed persons (PEPs), sanctioned parties, or entities with high-risk profiles, as per global & local AML and sanctions laws.
• Carried out comprehensive examinations of Source of Wealth (SoW) and Source of Funds (SoF) documents for identified personnel for the purpose of authenticating the legitimacy and transparency of financial sources, as per strengthened due diligence (EDD) procedures.
• Processed customer onboarding information and internal files to identify and mark duplicate customer profiles in the banking system to avoid the risk of redundancy, and regulatory violations. Successfully identified and eliminated 40% of duplicate accounts by merging or deleting them from the production environment, a key factor in the early completion of the project before the planned deadline

Corporate & Investment Banking Division - Singapore

Client Profile: Regulated Entities, Listed/Public Companies, Private Corporation

• Handled multiple priorities and deadlines concerning the review of Singapore clients. Documented the information obtained on the client as required by global KYC procedures. Conducted investigations on databases such as World Check, Lexis Nexis, and Dun & Bradstreet to analyze and evaluate the risk posed by the client based upon the client's business functions and its financial activity.