Dillash Karkera
Mangalore
Summary
Dynamic professional with extensive experience at DAZN Media in media planning and scheduling. Proven expertise in satellite and BT bookings, complemented by strong analytical skills in data management. Recognized for enhancing operational efficiency and training new team members, ensuring seamless project execution and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Bookings Coordinator
DAZN Media
Mangalore
07.2019 - Current
- Scheduling and creating work orders using software like ScheduALL and DataMiner, and managing the allocation of technical devices and production.
- Maintaining daily workflows and tracking resources to ensure operational efficiency.
- Assigning and booking channels for the events for the DAZN OTT platform.
- Communicating with clients for satellite, BT details, or source details.
- Managing daily workloads and responsibilities with other team members.
- Clear and precise documentation, detailing end-to-end workflows and processes.
- Quality checks, team handling, creating reports, and training the new joiners.
Junior Administrator L1
Diya Systems
Mangalore
05.2018 - 12.2018
- Fix the billing issues based on customer Site.
- Answer the e-mails of the customers regarding their hosting issues (billing) Creating/Sending Invoices, Providing Refunds, Charging/Paying on behalf of Customers (Payment issue).
- Chat with the customers regarding their hosting account issues.
- Fix the issues on Web based issues such as PHP, ASP on UNIX and Windows platforms.
- Fix issues on Database, e-mails, FTP and FrontPage Extensions.
- Fix issues on Domain expire, Domain transfer, Domain Registration and Domain Renewal.
- Moreover, it has got 99% of hosting related issue.
- Answer the e-mails of the customers regarding their hosting issues.
- Processed incoming and outgoing mail, including sorting, distributing, and tracking packages.
Process Executive - Data (US Mortgage)
Cognizant Technology Solutions
Mangalore
07.2016 - 09.2017
- Leveraged SQL queries to extract, transform and load data into databases.
- Translated raw data into meaningful information using statistical techniques.
- Created and managed data models for multiple stakeholders across the organization.
- Analyzed business requirements, designed data mappings and created ETL processes.
- Gathered requirements from stakeholders to design data models and reports.
- Conducted team huddles, and Team building activities.
- Conducted training sessions for new team members on process procedures.
Education
M.Com - Finance
Gokarnanatheswara College (Mangalore University)
Mangalore05.2015
Skills
Content and Marketing Operations
Satellite and BT bookings for Digital and TV transmission
Media Planning & Scheduling
Media billing and reconciliation
Ad Operations
Customer Service/Customer Engagement
Invoice Processing, Claims Processing, and Billing Dispute Resolution
Data Analysis, Data Review, and Data Processing
LANGUAGES
- English, Hindi, Kannada
Certification
- Web Designing
- Financial Accounting
Accomplishments
- Ace Of Rookies Award (Cognizant)
Tools and Platforms Expertise
- ScheduALL
- Data miner
- CMS
- Whatson
- PowerBI
- JIRA
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Salesforce
- Tally ERP
Timeline
Senior Bookings Coordinator
DAZN Media
07.2019 - Current
Junior Administrator L1
Diya Systems
05.2018 - 12.2018
Process Executive - Data (US Mortgage)
Cognizant Technology Solutions
07.2016 - 09.2017
M.Com - Finance
Gokarnanatheswara College (Mangalore University)
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