Dillash Karkera
Mangalore
Summary
Proactive and personable Senior Associate with 6 years of experience within the ITES industry with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Bookings Coordinator
DAZN Media
Mangalore
07.2019 - Current
- Scheduling of events (Data) within ScheduALL (tool), Power BI & technical device allocation.
- Liaising with key external & internal stakeholders to obtain required information for successful event delivery.
- Managing daily workloads and responsibility with other team members.
- Clear and precise documentation, detailing end to end workflows and process.
- Team handling, creating reports and training the new joiners
Junior Administrator L1
Diya Systems
Mangalore
05.2018 - 12.2023
- Fix the billing issues based on customer Site.
- Answer the e-mails of the customers regarding their hosting issues (billing) Creating/Sending Invoices, Providing Refunds, Charging/Paying on behalf of Customers (Payment issue).
- Chat with the customers regarding their hosting account issues.
- Fix the issues on Web based issues such as PHP, ASP on UNIX and Windows platforms.
- Fix issues on Database, e-mails, FTP and FrontPage Extensions.
- Fix issues on Domain expire, Domain transfer, Domain Registration and Domain Renewal.
- Moreover, it has got 99% of hosting related issue.
- Answer the e-mails of the customers regarding their hosting issues.
- Processed incoming and outgoing mail, including sorting, distributing, and tracking packages.
Process Executive - Data (US Mortgage)
Cognizant Technology Solutions
Mangalore
07.2016 - 09.2017
- Leveraged SQL queries to extract, transform and load data into databases.
- Translated raw data into meaningful information using statistical techniques.
- Created and managed data models for multiple stakeholders across the organization.
- Analyzed business requirements, designed data mappings and created ETL processes.
- Gathered requirements from stakeholders to design data models and reports.
- Conducted team huddles, and Team building activities.
- Conducted training sessions for new team members on process procedures.
Education
M.Com - Finance
Gokarnanatheswara College (Mangalore University)
Mangalore05.2015
Skills
- Microsoft Office
- Scheduling and Coordination
- Verbal and Written Communication
- Customer Service
- SQL
- Power Bi
- ERP Tally
- Data Analysis
- Data Review
- Invoice Processing
- Claims Processing
- Billing Dispute Resolution
- Customer Engagement
- Good analytical, Time Management & Leadership Skills
- G Suite
- Training and Development
Certification
- Web Designing
- Financial Accounting
Accomplishments
- Ace Of Rookies Award (Cognizant)
Timeline
Senior Bookings Coordinator
DAZN Media
07.2019 - Current
Junior Administrator L1
Diya Systems
05.2018 - 12.2023
Process Executive - Data (US Mortgage)
Cognizant Technology Solutions
07.2016 - 09.2017
M.Com - Finance
Gokarnanatheswara College (Mangalore University)
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