Dilleswari Gade
London
Summary
Being a qualified graduate with MSc. in Computer Science, complemented by practical experience at University of East London, Keenly looking for the Desktop Support Engineer roles. I also possess a Bachelor's degree in Information Technology from S R K Institute of technology in Vijayawada. As a volunteer, I have gained excellent telephone communication skills and social interpersonal abilities. I present myself as a quick learner possessing strong desire to acquire new knowledge striving myself continually and contribute my skills for the benefit of the organization.
Overview
2024
2024
years of professional experience
Work History
Business Analyst
Valiant Solutions Limited
11.2022 - 05.2023
- Provided input, engaged in discussions to tackle issues, expressed views, and worked together on common approaches.
- Observed the general working conditions of the organization.
- Improved the user experience on the company website by assessing user feedback and making essential modifications.
- Worked alongside the IT department to create business intelligence tools, improving the quality of decisions made based on data.
- Offered technical assistance for resolving issues related to analytics, IT Support and reporting.
- Managed and employed data visualization methods to illustrate, clarify intricate data sets.
Apprentice
Valiant Solutions Limited
- Set up new or enhanced hardware and software, and managed the installation process along with follow-up with users to ensure customer satisfaction.
- Arranged hardware, devices, and software to establish workstations for staff. Identified and resolved potential issues before they could escalate or spread.
- Oversaw system performance to ensure the integrity of the system.
- Oversaw the inventory of IT resources, which includes both hardware elements and software licenses, to uphold precise records and guarantee adherence to company policies.
- Optimized IT support procedures for faster response times and enhanced user satisfaction.
- Supported development team members in creating project plans and providing guidance to staff on planning milestones.
Volunteer
Computer Society Of India [csi] - Hyderabad Chapter
- Assisted with Block chain technology working conditions and Evaluated system specifications and crafted bespoke blockchain frameworks suited for particular applications.
- Collaborated successfully within a team, offering assistance and direction. Functioned efficiently in high-pressure settings.
- Adept at functioning both autonomously and as part of a team. Flexible and capable of rapidly grasping new ideas and skills.
- Enhanced communication abilities by engaging in frequent interactions with others. Maintained a focus on detail while finishing tasks.
- Worked effectively in fast-paced environments.
Education
Master of Science - Computer Science
University of East London
London05-2023
Bachelor of Science - Information Technology
S R K Institute of Technology
Vijayawada03-2019
Skills
- Optimistic Perspective, Teamwork & collaboration
- Computer skills, Remote Support & End User Support
- Effective Time Management, Strategic Problem Analysis
- Technical Support, Software & Hardware Installation
- Customer Service, Asset Management, Troubleshooting & Diagnostics
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Business Analyst
Valiant Solutions Limited
11.2022 - 05.2023
Apprentice
Valiant Solutions Limited
Volunteer
Computer Society Of India [csi] - Hyderabad Chapter
Master of Science - Computer Science
University of East London
Bachelor of Science - Information Technology
S R K Institute of Technology
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