Dilna Damodaran
Alappuzha
Summary
Practiced Business Development Executive with 3 years of experience strategizing on growth and development opportunities. Collaborates with marketing professionals to understand client and broader market needs and trends, building procedures for sales associates and networking within industry to create avenues to increased business volume and company presence. Energetic executive expands company horizons through accurate understanding and successful engagement of client and industry direction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Development Executive
Zartek Technologies Private Limited
Ernakulam
04.2023 - Current
- Developed growth plans by identifying key clients, key targets, and priority service lines.
- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstration.
- Evaluated effectiveness of current marketing tactics used by competitors in order to gain insight into best practices.
Customer Service Trainee
RKH
Al Bidda
10.2022 - 12.2022
- Listened to customer needs to identify and recommend best services.
- Handled escalated customer service issues with tact and diplomacy.
- Tracked customer complaints and followed up on resolutions.
- Provided information about products and services to customers.
Presales Executive
Sellogs Metamediary Solutions
Ernakulam
05.2022 - 10.2022
- Analyzed customer feedback data to improve product performance and user experience.
- Provided technical assistance by responding to inquiries from potential customers regarding product capabilities.
- Attended trade shows and conferences as a representative of the company's products and services.
- Collaborated with marketing team members on campaigns designed to increase brand awareness among target audiences.
- Maintained accurate records of customer interactions for future reference.
Inside Sales Representative
Takyon System Solutions
Ernakulam
04.2022 - 05.2022
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Contacted new and existing customers to discuss product and service solutions.
Education
Diploma - Airport Management
Vision School Of Aviation
Ernakulam10-2019
Bachelor of Science - Computer Science
College Of Applied Science
Alappuzha03-2018
Skills
- Budget Development
- Market Research
- Lead Generation
- Customer Relationship Management
- Business Development
- Pipeline Management
Certification
- Qatar Host Training Certificate
- IATA Cargo Certificate
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Timeline
Business Development Executive
Zartek Technologies Private Limited
04.2023 - Current
Customer Service Trainee
RKH
10.2022 - 12.2022
Presales Executive
Sellogs Metamediary Solutions
05.2022 - 10.2022
Inside Sales Representative
Takyon System Solutions
04.2022 - 05.2022
Diploma - Airport Management
Vision School Of Aviation
Bachelor of Science - Computer Science
College Of Applied Science
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