Dinakaran Shanmugam
Chennai
Summary
Dynamic leader with a proven track record at Doodleblue Innovations, driving 20% YoY growth through strategic delivery management and digital transformation. Expert in AI-driven solutions and cross-functional team leadership, I excel in client solutioning and delivering measurable business impact, ensuring 95%+ on-time project delivery and high customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Vice President – Growth & Delivery
doodleblue Innovations
Chennai
05.2024 - Current
- Company Overview: Delivery Focus: US Market, Cross-Industry
- As a key member of the leadership team, I’ve been responsible for owning high-value strategic accounts and building delivery engines that drive scale, predictability, and measurable business impact.
- Orchestrated full-scale digital transformation programs across fintech, telecom, retail, and healthcare domains for US clients.
- Led a portfolio valued at $3M+, driving 20% YoY growth through delivery-led expansion and presales wins.
- Built and mentored a cross-functional team of 100+, including architects, product owners, engineers, and QA leads — structured around agile pods and vertical specializations.
- Defined and institutionalized delivery KPIs, delivery health metrics, and governance dashboards, enabling 95%+ on-time delivery and 90% CSAT across engagements.
- Designed and pitched large-scale solutions across GenAI, CRM automation, platform modernization, and cloud-native product builds using cutting-edge stacks: Frontend: ReactJS, Next.js; Backend: Node.js, Python, Express, NestJS; Infra: AWS (Fargate, EKS), Firebase, GCP; AI/ML: LangChain, GPT-based chat flows, RAG architecture.
- Bridged the gap between product thinking and engineering execution — driving MVP rollouts within 8–12 weeks with stakeholder delight.
- Led multi-million-dollar RFP responses and crafted winning proposals with strong GTM alignment and value mapping.
- Ran tailored discovery workshops with client CXOs, converting POCs into production deals.
- Introduced 'Quick Win' presales frameworks that improved conversion of discovery-to-engagement by 32%.
- Turned around a failing ad-tech delivery (120+ CRs) into a flagship project with layered roadmaps and value-based billing.
- Delivered a GenAI-driven CRM orchestration platform for a retail chain — improving lead conversion by 3.2x.
- Set up offshore delivery model for a telecom SaaS client with 24x7 support SLAs and AI ticket triaging, reducing manual ops by 45%.
- Delivery Focus: US Market, Cross-Industry
Vice President – Delivery & Enterprise Strategy
TechGroov
United States
07.2023 - Current
- Architected and delivered a telecom loyalty platform with AI-driven real-time offers using AWS Lambda and GPT-powered personalization engine.
- Acted as customer-side transformation partner for an enterprise migration project — migrated 18 legacy systems into a unified cloud-native microservices stack.
- Drove CX optimization program for a fashion retail app, increasing NPS by 27 points in 3 months.
Head of Delivery – Enterprise Solutions
xponential.digital
Singapore
11.2022 - Current
- Company Overview: (Sister Concern – Zoho Consulting Practice)
- Positioned as a trusted Zoho SME and consulting partner for mid-market and enterprise clients across CRM, Finance, HRMS, and low-code platforms.
- Delivered 25+ enterprise Zoho engagements with custom workflows, REST integrations, and multi-product orchestration (CRM + Creator + Books + Desk).
- Reduced implementation time by 40% via delivery automation playbooks and CI/CD pipeline for Zoho Creator.
- Embedded AI-assisted lead scoring into Zoho CRM using Deluge + external ML APIs — enhancing conversion velocity.
- Led productized GTM offerings for Zoho clients, packaged as rapid-deploy solutions.
- Worked with sales team to run 1:1 advisory sessions and pilot proposals.
- (Sister Concern – Zoho Consulting Practice)
Senior Practice Lead – Delivery
Nanoheal
India
04.2021 - 05.2021
- Worked on AI-driven IT support automation for a global product; contributed to building predictive triage capabilities and user behavior mapping using unsupervised learning.
Delivery Manager – Enterprise SaaS
Zoho / Zappyworks
Chennai
01.2019 - 03.2021
- Company Overview: (Zoho’s delivery affiliate)
- Spearheaded 30+ CRM/ERP implementations across banking, FMCG, logistics, and education sectors.
- Acted as both delivery and presales lead — owning the complete project lifecycle from discovery, SOW, delivery, QA, to go-live.
- Delivered multi-location Zoho CRM rollouts with advanced lead routing, approval workflows, and analytics dashboards.
- Played a major role in scaling the delivery org from 3 to 35+ team members, building culture, process, and mentoring practices.
- (Zoho’s delivery affiliate)
Business Analyst – Telecom & Fintech Accounts
IBM India Pvt. Ltd.
Chennai
01.2018 - 01.2019
- Delivered data mapping and process reengineering for Fortune 500 clients in the telecom and financial sectors.
- Built dashboards and automated ops insights using Python and Power BI, improving visibility across value chains.
Business Analyst – Ops Consulting
PKC Consulting
India
12.2016 - 12.2017
- Delivered process audits and business transformation plans for retail and distribution clients.
- Created implementation blueprints and conducted strategy workshops with CXO teams.
Education
MBA -
SRM UNIVERSITY
Chennai01-2017
Skills
- Enterprise Delivery Management
- Growth & GTM Strategy
- Digital Transformation & AI
- Zoho Solutions (CRM, Creator, Desk, Books, etc)
- Agile & Scrum Project Execution
- Pre-sales
- Client Solutioning
- CX
- Product & Program Management
- Cross-functional Team Leadership
- Business Process Consulting
- Data-Driven Decision Making
Domain Expertise
Payment system integrations, fraud detection workflows, credit scoring dashboards, Customer lifecycle solutions, churn prediction engines, CRM upgrades, POS systems, inventory management, customer 360 dashboards, omnichannel strategy, Campaign managers, ROI trackers, automated asset distribution, Enrollment flows, content curation using GPT, student analytics, HIPAA-compliant patient portals, digital onboarding, NLP-based medical assistants, Route optimization, delivery ops, fleet telemetry integrations
Certification
- Certified ScrumMaster® (CSM)
- Six Sigma Green Belt
- Certified Project Manager (CPM)
- IBM Cloud & Blockchain Essentials
- Data Science Foundations
- Python for Data Science
- Generative AI for Managers & Leaders
- IBM Bluemix, Chatbot Essentials
- Enterprise Design Thinking Practitioner
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Vice President – Growth & Delivery
doodleblue Innovations
05.2024 - Current
Vice President – Delivery & Enterprise Strategy
TechGroov
07.2023 - Current
Head of Delivery – Enterprise Solutions
xponential.digital
11.2022 - Current
Senior Practice Lead – Delivery
Nanoheal
04.2021 - 05.2021
Delivery Manager – Enterprise SaaS
Zoho / Zappyworks
01.2019 - 03.2021
Business Analyst – Telecom & Fintech Accounts
IBM India Pvt. Ltd.
01.2018 - 01.2019
Business Analyst – Ops Consulting
PKC Consulting
12.2016 - 12.2017
MBA -
SRM UNIVERSITY
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