Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

DINESH BHUPATHI

Hyderabad

Summary

Effective and motivated Operations Assistant Manager with a proven track record of monitoring progress to ensure goal attainment. Adept in developing and implementing strategic and measurable steps to achieve desired operational outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager - Operations

Concentrix
Hyderabad
06.2023 - Current
  • Supervised team’s of content moderators to ensure the timely and accurate review of user-generated content in compliance with platform guidelines
  • Conducted regular audits and quality assessments to uphold the highest standards of content moderation and adherence to company policies
  • Trained and supervised team members to maintain high standards of performance and customer satisfaction
  • Developed and maintained standard operating procedures to streamline processes improve efficiency
  • Monitored key performance indicators (KPIs) to identify areas for improvement and implement corrective actions
  • Collaborated with cross-functional teams to resolve operational issues and drive continuous initiatives
  • Ensured compliance with company policies, procedures, and regulatory requirements.

Team Leader - Operations

Wipro
Hyderabad
04.2020 - 12.2022
  • Supervised & coached a diverse group of 25 associates to optimize individual performance and maximize the overall team effectiveness by 15%
  • Leveraged effective communication to ensure timely & accurate implementation of new initiatives and processes, resulting in a 10% increase in team productivity
  • Designed effective work schedules for each team member in order to meet clients SLA's
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Presented weekly, monthly business reports to clients.

SENIOR PROCESS EXECUTIVE

Cognizant Technology Solutions
Hyderabad
05.2018 - 04.2020
  • Responsible for protecting the integrity of social media platform by investigating account related abuse, and general misuse of the product
  • Report and remove the violating content off the platform
  • Escalate issues to the policy team in case of revising existing policies
  • Perform to improve the machine learning by labeling patterns of content
  • Participated in client meetings to discuss findings and ongoing recommendations.

Education

Bachelor of Technology - Electronics And Communications Engineering

Vaagdevi Engineering College
01.2017

Skills

  • Microsoft Office Expertise
  • Client Relations
  • People Management
  • Quality Management
  • Project Management
  • Performance monitoring
  • Employee Performance Evaluations

Accomplishments

  • Employee of the Month/Quarter/Year : Recognized for outstanding performance and contributions to the organization on a monthly, quarterly, or annual basis.
  • Customer Service Excellence : Acknowledged for providing exceptional customer service, resolving complex issues, and maintaining high customer satisfaction ratings.
  • Leadership Recognition : Honored for leadership qualities, including team motivation, mentorship, and achieving team goals.
  • Quality Assurance Awards : Received awards for maintaining high-quality standards, improving processes, and ensuring compliance with quality guidelines.
  • Professional Certifications and Accreditations : Obtained certification on “Advanced Lean Six Sigma Yellow Belt Certification”.

Certification

  • Advanced Lean Six Sigma Yellow Belt Certification

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2

Timeline

Assistant Manager - Operations

Concentrix
06.2023 - Current

Team Leader - Operations

Wipro
04.2020 - 12.2022

SENIOR PROCESS EXECUTIVE

Cognizant Technology Solutions
05.2018 - 04.2020

Bachelor of Technology - Electronics And Communications Engineering

Vaagdevi Engineering College

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DINESH BHUPATHI