Dinesh Dhinakaran
Sr.Cousellor
Chennai City Corporation,Tamil Nadu
Summary
Dedicated and compassionate Patient Counsellor with strong communication and interpersonal skills, seeking to contribute to a reputed Eye Hospital. Skilled in patient education, treatment counselling, financial guidance, and care coordination, with a commitment to improving patient satisfaction and hospital service quality.
Overview
11
11
years of professional experience
Work History
Sr. Counsellor & TPA Coordinator
DR.AGARWALS EYE HOSPITAL
Chennai
11.2019 - Current
- Explain the patient’s diagnosis, treatment options (e.g., cataract surgery, LASIK, retina treatments), and outcomes in simple terms. Educate patients about pre- and post-operative care instructions. Provide emotional support to reduce anxiety before surgery.
- Assist in scheduling surgeries and procedures. Coordinate between doctors, patients, and other departments.
- Explain package costs, treatment charges, and also about the cashless process for patients having health insurance.
- Maintain counseling records and consent forms.
Ensure that patients understand and sign informed consent forms.
Ensure patients are comfortable and satisfied with the care.
Collect feedback for hospital service improvement (e.g., Google reviews). - Verify the patient’s insurance eligibility and coverage for eye procedures. Obtain pre-authorization approvals from TPAs/insurance companies before admission or surgery. Collect required documents (policy card, ID proof, prescriptions, investigation reports, admission notes, etc.).
- Submit pre-auth and claim documents to the insurance/TPA as per the guidelines. Maintain proper records of approvals and rejections.
- Explain insurance coverage, exclusions, and approval status to patients and their families. Inform patients about out-of-pocket expenses (if insurance doesn’t cover the full cost).
- Work closely with the medical team, billing, and admissions to ensure that cashless processes run smoothly.
Camp Coordinator and Counsellor
UMA EYE CLINIC
Chennai
01.2015 - 01.2018
- Plan and schedule eye camps, ensuring the location, date, and time align with the availability of medical professionals and volunteers.
- Oversee transportation, medical equipment, and supplies (glasses, medications, etc.) required for the camp.
- Educate patients on the importance of regular eye check-ups and the services provided at the camp.
- Provide emotional support and counselling to patients diagnosed with eye conditions, offering clear explanations of diagnoses and treatment options
Education
B.E - E.C.E
Sakthi Mariamman Engineering College
Chennai04.2013
Higher Secondary School -
Janaki Ramachandran Kalalayam Matriculation
Chennai03.2009
SSLC -
Angingu Higher Secondary School
Dindigul03.2007
Skills
Claims processing
Customer service
Problem-solving
Time management
Decision-making
Client communication
Documentation and reporting
Relationship development
Personable and approachable
Key Strengths
- Have a keen sense of observation.
- Willingness to learn, ability to deal diplomatically.
- An able team leader as well as a team player.
- I am conversant with English and Tamil
Timeline
Sr. Counsellor & TPA Coordinator
DR.AGARWALS EYE HOSPITAL
11.2019 - Current
Camp Coordinator and Counsellor
UMA EYE CLINIC
01.2015 - 01.2018
B.E - E.C.E
Sakthi Mariamman Engineering College
Higher Secondary School -
Janaki Ramachandran Kalalayam Matriculation
SSLC -
Angingu Higher Secondary School