Dinesh Easwaran
Erode
Summary
Dynamic System Administrator with extensive experience at Tata Consultancy Services, excelling in network optimization and technical support. Proficient in configuring IIS web servers and managing software licensing. Recognized for delivering effective solutions and fostering collaboration among teams, ensuring seamless operations and client satisfaction. Strong analytical skills complement a commitment to excellence.
Overview
7
7
years of professional experience
Work History
System Administrator
Tata Consultancy Services
Bangalore
03.2023 - Current
- Configured and maintained network infrastructure for optimal performance and reliability.
- Monitored network traffic to identify and resolve issues efficiently.
- Collaborated with IT teams to implement system upgrades and enhancements.
- Assisted in the design of secure and scalable network solutions for clients.
- Provided technical support and training to junior engineers and staff members.
- Monitored network performance and troubleshooted any issues that arose.
- Provided Level 2 support for network-related issues and incidents.
- Managed SD-WAN routers, firewalls, and other network devices to ensure optimal performance.
- Worked on Palo Alto and F5 (load balancer) related changes.
- Project Name: Huntington Bank.
- Application: ServiceNow, Zenoss, Putty, Infoblox, Splunk, Tufin, Venafi (automated), Palo Alto (Firewall), F5 (Load balancer).
System Engineer (End user computing)
Infosys Limited
Bangalore
11.2019 - 02.2023
- Design a network from the exchange to the customer’s premises to provide IP and Ethernet services for enterprise customers in the retail and wholesale domains.
- Feasibility analysis of physical infrastructure to determine an optimal solution to deliver service.
- Handling pre- and post-migration checks and audit networks.
- Engaging with the onshore team to make sure that the details received from the customer request are accurate to proceed with the live connection.
- Troubleshooting and rectifying the issues by root cause method.
- Project Name: K+S.
- Application: Software Center
Operation Executive (Network Administrator)
Infosys Limited
Bangalore
11.2018 - 10.2019
- Providing Level 2 support for the business-critical applications in a live production environment.
- Identifying project-related risks and escalating the business issues promptly.
- Manage all client settings in the Configuration Manager console from the Client Settings node in the Administration workspace.
- Additional software manages the deployment of applications and software updates.
- Pick the ticket from ServiceNow, depending on the SLA, and work on a priority basis.
- Automatically register new Windows 10 or later domain-joined devices with Azure Active Directory, and enable clients to use a cloud management gateway.
- Enable compliance evaluation, schedule compliance, and enable user data and profiles.
- Functional knowledge of business processing undertaken by the Front Office, Middle Office, and Back Office, which included supporting applications from trade capture to invoicing, credit/exposure, management reporting, finance, and settlement areas.
- Get to know the requirements of the business users by interacting directly with them, and provide them a resolution until they are satisfied.
- Project Name: Mercedes-Benz
- Application: NNMI, Solarwinds, Splunk,Putty, Tufin,
Education
Bachelor - Mathematics
Kongu Arts and Science college
Erode, Tamil Nadu05.2018
Skills
- Configure and monitor their IIS web servers (intranet/external)
- SCCM knowledge
- Solid end-user software experience
- A good understanding of software, Office, Visio, Adobe, and etc
- Active Directory
- Maintain software installation procedures
- Software licensing and asset management
Languages
Languages: English & Hindi
Awards
Received “Insta” award for best deploying and troubleshooting of .NET based Applications., Received “Delivery Ninja” award for best delivery & performance.
SOFTWARE/ENVIRONMENTS
- MS Office
- Software Management Centre
- Active Directory
- Service Now
PERSONAL INFORMATION
- Gender : Male
- Marital Status : No
- Nationality : Indian
- Visa Details (If any) : NA
- Passport : Yes
Timeline
System Administrator
Tata Consultancy Services
03.2023 - Current
System Engineer (End user computing)
Infosys Limited
11.2019 - 02.2023
Operation Executive (Network Administrator)
Infosys Limited
11.2018 - 10.2019
Bachelor - Mathematics
Kongu Arts and Science college
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