Dinesh Khare
Vasai
Summary
Resourceful Soft Service Manager known for high productivity and efficient task completion. Skilled in team leadership, operational oversight, and customer service excellence. Possess strong problem-solving, communication, and organizational skills crucial for navigating day-to-day operations smoothly. Excel in fast-paced environments by leveraging adaptability and stress management abilities to ensure optimal performance and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Soft Service Manager
Sila Solutions Services PVT LTD
Mumbai
02.2025 - Current
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Ensured compliance with applicable laws and regulations related to services provided.
- Resolved customer complaints in a timely manner.
- Reviewed customer billing statements for accuracy prior to release.
- Conducted performance reviews and provided constructive feedback to staff members.
- Created standard operating procedures for all service functions.
- Created employee work schedules to keep shifts properly staffed.
- Hired and trained service department staff to drive performance.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Duty Manager
Mumbai International Airport Limited
Mumbai
07.2024 - 02.2025
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Monitored performance of staff members, offering advice where appropriate.
- Provided training sessions for new staff members on company policies and procedures.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Liaised with other departments to ensure seamless operations across the organization.
- Responded promptly to any emergency situations that arose during shifts.
- Developed and implemented strategies to improve customer service.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Ensured adherence to health and safety regulations throughout the premises.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Facility Executive
JIO World Centre
02.2022 - 06.2024
- Lead a team of multinational housekeepers, laundry attendants and public space attendants to continuously improve cleanliness and productivity.
- Plan and schedule proper staffing accordingly for all special events as in conventions, groups, VIP's.
- Implement policies and procedures to ensure that acceptable standards are met with JWC, local and state regulations.
- Train and oversees employee compliance with JWC standards regarding proper usage and dilution of chemical products, equipment safety and usage.
- Maintain and document all personal and departmental documents pertaining to the housekeeping department, from payroll to inventory.
- Acknowledge budget and payroll guidelines to ensure that each area of responsibility operates within establish cost while providing maximum service.
Housekeeping Admin Assistant
Grand Hyatt Mumbai
Mumbai
12.2017 - 01.2022
- Maintaining Brand Standards related to guest rooms, public areas and laundry.
- Preparing the Standard Operating procedures for Housekeeping.
- Developing associates for future roles and positions by creating Key development plans for areas and associates.
- Strengthening inter-departmental coordination for enhancement of guest experience.
- Implementing and controlling Housekeeping procedures that provide for the health and safety of personnel and guests in adherence to emergency procedures and environmental procedures.
- Monitor productivity standards and schedule staff to achieve optimum results.
- Monitoring the systems of guest satisfaction tracking and the complaint analysis.
- Tracking of prompt and accurate service to be provided.
- Monitoring Minibar operations and requirements.
- Responsible for Guest experiences and Guest satisfaction score (Medallia).
- In charge of Purchase, stores and stock levels to be maintained.
Housekeeping Team Leader
Apollo Hospitals
05.2017 - 11.2017
- In charge of setup and operations for Public area and Guest floors.
- Responsible for Pest controlling, marble polishing and glass cleaning.
- Assisted in Snagging for all Public area for the Hospital and Project liaisons for work completion and handovers of areas for guest use.
Desk Attendant
Leonia Holistic Destination
Hyderabad
09.2015 - 04.2017
- Responsible for Desk operations, Lost and found, Stores and departmental inventory.
- Awarded as Emerging performer Award and Integrity Award for my valuable contribution in growth of department as a part of team.
- Experience of handling Guest room and Public area as Room attendant and Team Leader.
- Knowledge of Roster making, Basics of P&L (Guestroom Supplies), Contract schedules.
- Assisted managers in Snagging & de-snagging of areas and handovers from project team.
Education
B.Sc. - Hospitality Hotel Administration
Sunrise University
Alwar12th -
Maharashtra State Board
10th -
Maharashtra State Board
Skills
- Operations Management
- Relationship Building
- KPI Setting and Review
- Performance Management
- Team Supervision
- Customer Service
- Work Planning and Organization
- Process updates
- Financial Reporting
- Employee Development
- Time Management
- Goal Setting
- Inventory Management
- KPI Monitoring
- Operational Efficiency
- New Employee Training
- Attention to Detail
Certification
- Security Training for seafarers with designated security services (STCW)
- Personal survival Techniques, Fire prevention and Firefighting, Elementary first aid, Personal safety and social responsibilities.
Languages
- English
- Hindi
- Marathi
References
- Mrs. Pancham Narkar, General Manager, JIO World Centre, +91 7499890133/+91 7228026607
- Mrs. Ruby Pande, Director of Housekeeping, Pullman Dubai JLT, +971 56 722 4090
- Mr. Ajit Jha, General Manager, Apollo Hospitals, +91 7710010195
- Mr. Ajay Kumar D, Housekeeping Manager, Leonia Holistic Destination, +91 9295002344
Hobbies and Interests
- Listening to Music
- Photography
Disclaimer
I hereby declare that all the information's provided here are correct to the best of my knowledge.
Indian Cdc No
MUM 374869
Personal Information
- Passport Number: P5424653
- Passport Date Of Issue: 12/13/16
- Date of Birth: 09/20/91
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
English
Beginner
A1
Timeline
Soft Service Manager
Sila Solutions Services PVT LTD
02.2025 - Current
Duty Manager
Mumbai International Airport Limited
07.2024 - 02.2025
Facility Executive
JIO World Centre
02.2022 - 06.2024
Housekeeping Admin Assistant
Grand Hyatt Mumbai
12.2017 - 01.2022
Housekeeping Team Leader
Apollo Hospitals
05.2017 - 11.2017
Desk Attendant
Leonia Holistic Destination
09.2015 - 04.2017
B.Sc. - Hospitality Hotel Administration
Sunrise University
12th -
Maharashtra State Board
10th -
Maharashtra State Board