Dinesh Kumar

As Branch Manager

• Assisted customers with account openings, closings, transfers, payments.
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
• Provided guidance and training to team members in order to ensure proper procedures were followed consistently.
• Reviewed customer complaints and took appropriate action as needed.
• Developed marketing plans for new products and services offered by the bank.
• Maintained strict confidentiality of customer information at all times.
• Processing of Loan application within TAT (Retail lending, MSME etc.)

As FOREX In-charge

• Managing inward and outward remittances in foreign currencies
• Monitoring and managing electronic wire transfers and foreign telegraphic transfers
• Root cause analysis and resolution of issues
• Responsible for timelines, accuracy and completeness of transaction processing
• Maintain due diligence and ensure compliance regulations, monitors and manages day to day procedural practices, policy & guidelines adherence
• Manage and maintain standards laid down under national & international guidelines of banking