Dinesh Kumar
Delhi
Summary
Seeking an opportunity to join a dynamic company that offers challenging roles and fosters professional growth within the control sector. Eager to enhance skills and knowledge while contributing to the success of the organization. Aiming to be part of a team that values innovation, collaboration, and continuous learning, where I can make a meaningful impact and thrive in a stimulating work environment.
Overview
7
7
years of professional experience
2015
2015
years of post-secondary education
2
2
Languages
Work History
Assistant Manager Operation
Mogli Labs India Pvt Ltd
12.2019 - Current
- 4 years and 10 months of experience at Mogli Labs India Pvt Ltd.
- Evaluated operational metrics regularly to identify areas for improvement and implement corrective actions accordingly.
- Collaborated with cross-functional teams to achieve overall business objectives and improve operational performance.
- Handled escalated customer complaints effectively by resolving issues while maintaining strong client relationships throughout the process.
- Optimized inventory management by implementing accurate forecasting methods and efficient ordering processes.
- Implemented quality assurance initiatives to minimize errors in operations, improving overall efficiency levels.
Customer Support Executive
DCG TECH LTD
08.2017 - 12.2019
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Streamlined support processes for faster resolution times and increased customer loyalty.
Education
10th -
C.B.S.E Board
12th - undefined
J.A.C Board
01.2008 - 01.2010
Graduation - undefined
Sikkim Manipal University
01.2013 - 01.2016
MBA - undefined
Himalayan University
01.2017 - 01.2019
Skills
Key Performance Indicators
Personal Information
- Date of Birth: 12/28/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that given above information is true to the best of my knowledge.
Father'sname
SH. Deepak Sharma
Timeline
Assistant Manager Operation
Mogli Labs India Pvt Ltd
12.2019 - Current
Customer Support Executive
DCG TECH LTD
08.2017 - 12.2019
MBA - undefined
Himalayan University
01.2017 - 01.2019
Graduation - undefined
Sikkim Manipal University
01.2013 - 01.2016
12th - undefined
J.A.C Board
01.2008 - 01.2010
10th -
C.B.S.E Board
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