I am a seasoned IT Asset Management Specialist with over 13 years of experience in IT asset lifecycle management and operations. My expertise includes managing hardware and software assets, ensuring compliance, streamlining procurement, and supporting IT infrastructure in both enterprise and remote oil & gas field environments.
• Managed end-to-end Hardware and Software Asset Management (HAM/SAM) using the ManageIT platform, ensuring accurate asset tracking, lifecycle visibility, and license compliance.
• Monitored and resolved IT incidents and service requests (ITSRs), ensuring timely resolution and minimizing operational disruptions.
• Led and coordinated team activities to improve daily operations, streamline workflows, and enhance overall process efficiency.
• Managed IT asset procurement by initiating purchase requisitions (PRs) via SAP, and coordinated material logistics by generating SAP Gate Passes for controlled asset movement.
• Managed end-to-end IT and Telecom Asset Management (HAM/SAM) via the ManageIT portal, ensuring accurate tracking, lifecycle oversight, and compliance.
• Oversaw telecom assets, including mobile devices and SIM cards, and maintained IT consumables inventory to support operations.
• Led disposal of retired assets, ensuring secure, compliant decommissioning aligned with internal and environmental standards.
• Directed bulk laptop configurations and deployments, including setup for 100 new GETs, ensuring readiness and IT policy compliance.
• Conducted inspections of new materials, verifying condition and technical specifications.
• Executed incident management and led regular team reviews of service requests, incidents, and work orders to streamline resolution.
• Managed IMAC (Install, Move, Add, Change) processes and Data Center (DC) inventory across all asset classes.
• Facilitated online asset declarations and periodic physical verifications, sharing audit-ready reports with customers.
• Coordinated PR creation in SAP for IT/telecom assets and collaborated with vendors for procurement, support, and service quality.
• Managed remote IT/telecom asset stores, ensuring inventory accuracy, timely issuance, and stock availability.
• Promoted IT security and compliance awareness among teams, supporting cybersecurity and operational integrity.
Managed end-to-end IT and Telecom asset operations at a remote oil & gas site, overseeing the full lifecycle from procurement to compliant disposal. Additionally, maintained and updated the software inventory and compliance checklist using Excel, ensuring accurate license tracking and audit readiness.
• Managed end-to-end IT and Telecom material movement through proper gate pass procedures, ensuring secure and compliant transfers.
• Handled Physical Asset Verification (PAV) activities across multiple remote locations to ensure asset accuracy and accountability.
• Tracked and maintained IT consumables inventory, including consumption via ITSR requests, stock reconciliation, and procurement coordination.
• Led asset tagging activities at remote sites, ensuring standardized identification and compliance with asset tracking protocols.
• Managed documentation processes, including procurement invoices, consumables bills, and records related to IMAC activities, maintaining audit-ready documentation.
• Updated daily transaction records in the online inventory management portal to maintain accurate, real-time inventory status.
• Planned and coordinated the dispatch of approved IT materials to remote rig sites, ensuring timely delivery and proper documentation.
• Prepared asset forecasting reports to support budgeting, procurement planning, and operational readiness.
• Conducted regular reconciliation of IT assets and consumables, resolving discrepancies and supporting accurate inventory records.
• Conducted preventive maintenance (PM) activities for Uninterruptible Power Supply (UPS) systems and managed the work-at-height permit process, ensuring adherence to safety protocols and uninterrupted power infrastructure performance.
• Installed and configured operating systems and software applications, ensuring smooth and efficient user onboarding and system readiness.
• Managed IT store operations and conducted regular physical asset verification, maintaining high standards of inventory accuracy and compliance.
✅ Key Expertise & Tools
Strong working knowledge of tools like SymphonyAI Summit, ServiceNow (Hardware Asset Management), and Flexera
Hands-on experience in software license management, compliance tracking, and telecom asset inventory
Skilled in the complete IMAC process, IT asset disposal at remote sites, and ISO 27001:2022-aligned audit preparation
🛠️ Technical Strengths
✅ SAP MM (Material Management) – deep expertise in procurement and asset tracking
✅ Microsoft Intune and Azure Fundamentals – device and cloud management
✅ Power BI & Advanced Excel – for insightful data analytics and reporting
✅ Cybersecurity Fundamentals – for secure asset governance and audit compliance
✅ ITIL® Foundation Certified – strong understanding of IT service management best practices
✅ Lean Six Sigma – White Belt – supporting quality improvement initiatives
✅ CCNA Exploration Certified – foundational networking knowledge
✅ ServiceNow IT Leadership Professional Certificate – enabling strategic ITSM delivery
✅ Strong awareness of supply chain management in relation to IT assets
✅ Familiarity with AI tools like ChatGPT – to enhance automation and efficiency
✅ Additionally, I’ve contributed to asset forecasting, budget planning, and vendor coordination at remote sites I bring a strong commitment to service excellence, stakeholder communication, and continuous process improvement in IT service delivery
✅ Certifications & Professional Courses
▪ ITIL® Foundation Certificate in IT Service Management
AXELOS Global Best Practice – EXIN | Dec 2016
Recognized credential in ITSM framework covering incident, change, and service strategy.
▪ CCNA Exploration Certificate (Full Track)
Network Fundamentals, LAN Switching & Wireless, Routing Protocols & Concepts, Accessing the WAN – CEG Rajasthan, Jaipur | 2008
Comprehensive course in Cisco networking concepts (course completion, not certification exam).
▪ Lean Six Sigma White Belt – CPD Accredited
Quality Gurus Inc. | Apr 2025
Covers foundational Lean Six Sigma principles for process improvement and quality control.
▪ ServiceNow IT Leadership Professional Certificate
Endorsed by ServiceNow via LinkedIn Learning | Jul 2025
Focuses on IT strategy, architecture, governance, and leadership in the ServiceNow ecosystem.
▪ CSCMP Supply Chain Foundations: Warehousing Operations Professional Certificate
Council of Supply Chain Management Professionals (via LinkedIn Learning)| Jul 2025
Covers warehouse design, inventory, fulfillment, and supply chain optimization fundamentals.
▪ Master Data Analytics in Excel
Great Learning | Completion Certificate
Hands-on Excel training for data manipulation, functions, and analytics.
▪ ISO/IEC 27001:2022-Compliant Cybersecurity
LinkedIn Learning | Completion Certificate
Covers best practices in information security management systems (ISMS).
▪ Hardware Asset Management in ServiceNow
Udemy – Course Completion
Practical overview of IT asset lifecycle and HAM in the ServiceNow platform.
▪ ChatGPT for Excel
Great Learning | Course Completion
Intro to AI tools and automation techniques using ChatGPT in Excel workflows.
▪ Data Visualization with Power BI
Great Learning | Course Completion
Fundamentals of report building, dashboards, and visual storytelling with Power BI.
▪ Fundamentals of Cybersecurity
Great Learning | Course Completion
Covers cyber threats, basic controls, and foundational security awareness.
▪ Learning SAP MM (Materials Management)
LinkedIn Learning | Course Completion
Covers procurement, inventory, and invoice management processes in SAP MM module.
Chess has strengthened my analytical thinking, pattern recognition, and long-term planning—skills I apply in my professional work.