DINESH KUMAR
Modinagar
Summary
I am submitting my resume herewith for your perusal and favorable consideration in your organization. At this stage, I reckon that my grooming level has reached a point when I may look to explore the possibility of a higher level of responsibilities in my company.
Over eighteen years of experience in the areas of Customer Service, Accounts, Sales, and Retail Operations, I am a professional with a natural flair for building relationships, customer service, and achieving an optimum level of customer satisfaction. I am well-seasoned in handling customer queries and issues smoothly by providing the best possible solutions to customers.
Overview
20
20
years of professional experience
Work History
DM- Accounts & Admin
Infiniti Retail LTD
Noida
12.2007 - Current
- Company Overview: (A TATA ENTERPRISE) (CROMA-The Electronics Mega Store)
- Manage the cash flow in & out of the store.
- Monitor discrepancy in collection like chargeback, Refund report, and Tender discrepancy.
- Preparing Credit card Reconciliation, TID Reconciliation.
- Verification of all the transaction relating to Expenses and petty cash on Daily Basis.
- Overall handling of Cash Management Report (CMR)- reconciliation with Daily Sales Report (DSR),Debtor's Management.
- Ensuring Proper Records maintenance (DSR, Tenders, and Other Accounting Documents) as per company guidelines.
- Worked on Accounting Modules in SAP, Accounts Payable, Accounts Receivable, GL.
- Inter-Branch Reconciliation.
- Responsible for Accounts payable and Account Receivables, Overall Control and Reconciliation of Debtors and Creditors A/c.
- Follow to banks for customers & company related issues like credit card refund/double debit/credit not showing in customer account/payment not received on time/stop payment etc.
- Dealing with customers like cheque/card/neft payments/credit card related issues.
- Reconciliation of trade ins (old product angst new purchase).
- Dealing with vendors for trade in scrapped out.
- Making provision for expenses on Monthly basis.
- Preparation of MIS & Scrutiny of Accounts/ ledgers.
- Reconciliation of Vendor's account & Customer’s Account.
- Assisting in completion of Statutory/Internal Audits.
- Guide to cashiers to increase the score of mystery audit.
- Guide to cashiers to increase the score of NPS.
- HR Tasks: Joining Formalities - Document Collection and filing, Exit Formalities - PF form filing, Enrolment for Biometric attendance, Salary Slip distribution.
- (A TATA ENTERPRISE) (CROMA-The Electronics Mega Store)
Head Cashier
Vishal Mega Mart
Vaishali
10.2006 - 11.2007
- Managing all cash transactions of the store.
- Monitor and manage daily cash account operations.
- Handling the five cashiers in a store.
- Maintain the excel sheets like daily sales summery, sales detail, transaction refunds, edc payments, gift vouchers sheets etc.
- Daily E-MAIL to our H O and our reporting managers.
- Motivating team member.
- Report making, billing and maintaining manual cash memo.
Cashier
Reliance Retail Ltd.
Ghaziabad
09.2006 - 10.2006
- Billing by system and offline manually.
- Billing modes are cash, card, gift, vouchers credit notes etc.
Cashier
M.S.H. Sarees Pvt. Ltd.
Delhi
06.2005 - 08.2006
- Company Overview: (JASHN)
- Billing by system and offline manually.
- Billing modes are cash, card, forex, gift, vouchers credit notes etc.
- (JASHN)
Education
M.A. - English
C.C.S. Univ.
Meerut01.2003
B.A - Economics, English, Political Science
C.C.S. Univ.
Meerut01.2001
ADVANCE CERTIFICATE IN COMPUTER APPLICATION -
NIIT
New DelhiSkills
- Accounting
- Administrative Skills
- Buying / Refilling
- Operations
- Customer Service
- IT – Windows
- MS Office
- Excel
- SAP
- POS
- Power BI
- Outlook
- MS Teams
- Communication Skills
- Team Management
- Audit support
- Cash management
- Financial reconciliation
- Accounts payable
- Accounting software
- Vendor management
- Team leadership
Personal Information
- Father's Name: Sh. Tara Chand
- Date of Birth: 06/20/81
- Marital Status: Married
Timeline
DM- Accounts & Admin
Infiniti Retail LTD
12.2007 - Current
Head Cashier
Vishal Mega Mart
10.2006 - 11.2007
Cashier
Reliance Retail Ltd.
09.2006 - 10.2006
Cashier
M.S.H. Sarees Pvt. Ltd.
06.2005 - 08.2006
M.A. - English
C.C.S. Univ.
B.A - Economics, English, Political Science
C.C.S. Univ.
ADVANCE CERTIFICATE IN COMPUTER APPLICATION -
NIIT
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