DINESH KUMAR SAMAL
Logistics/Warehouse/last Mile/First Mile/Cold Storage
Rourkela
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Language
Work History
Operations Manager Last Mile
Omegaseiki Mobility (Flipkart Pvt Ltd)
Bhubaneswar
02.2025 - Current
- Manage daily last-mile delivery operations
- Daily review call on performance metrix & COD Deposition.
- Maintain control on NSS,RTO,PRTO Metrix to make a Balance on overall Metrix.
- Daily Route Optimization & checking of vehicle Maintainance.
- Own the onboarding and training of new partners for last mile for your zone
- Manage a distributed team of cluster managers to drive the vision of the program
- Drive the overall ops and network design implementation on ground
Operation Manager (Last Mile & First Mile) Odisha
Shadowfax Technology pvt Ltd.
Bhubaneswar
03.2024 - 01.2025
- Oversee and manage last-mile & First Mile operations within the assigned zones.
- control day-to-day last Mile operations of team including logistics, resource/equipment planning, staffing, quality control, and managing vendor relations.
- Monitor the PRTO/RTO and finding solutions for reducing monthly PRTO & RTO %.
- Construct Strategy for regions to improve the operations scorecard. Evaluate and reduce operations cost.
- Oversee the hiring & training of new team members and support their development. Conduct Weekly, Monthly & quarterly review of KPIs.
- Collect, track, & present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency.
EXPORT OPERATIONS
DB Schenker (TEAM LEASE PAYROLL)
08.2023 - 02.2024
- Created export documentation such as commercial invoice, packing list, bill of lading, certificate of origin and other related documents.
- Coordinated with freight forwarders and carriers to arrange for timely delivery of goods.
- Assisted in the preparation of shipping instructions and provided necessary guidance on export regulations.
- Prepared monthly reports detailing exports by country and region, type of product shipped, value and volume.
- Monitored cargo movement through various stages until completion of shipment process.
- Prepared and processed import and export documentation according to customs regulations, laws and procedures.
- Provided customer service support to clients regarding their inquiries about export transactions.
- Maintained records of import and export activities, ensuring accuracy in data entry into database systems.
Area Operations Manager (Warehouse, Last Mile & First Mile)
Creativity at Best Technologies
01.2019 - 07.2023
- Working with the Hubs to ensure smooth function of the Flipkart transportation operations.
- Executing the delivery process from delivery station to customer address.
- Check pendency at Hub and ensure all loads is attempted on Day 1 of receipt.
- Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
- Monitor all RVP pendency and quick collection of RVP assigned.
- Monitor ageing: action on RTO instructions from key accounts.
- Conduct regular operations process training and ensure process adherence by all staff.
- Monitor daily cash tally and amount deposition of COD amount, follow up with Hub if discrepancy is found.
- Coordinate with internal stakeholders – Customer Delight team, central team, superiors, and other support functions.
Warehouse Manager
Shivansh Logistics
02.2017 - 12.2018
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory, gate processes, and shipping methods.
- Ensure that the warehouse operates at peak efficiency — with customer satisfaction the primary goal — by supervising, organizing, and training warehouse employees and establishing, monitoring, and managing operational goals.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
SENIOR OFFICER (PA)
CJ Darcl Logistics
02.2016 - 01.2017
- Organized travel arrangements, including flights, transportation, and accommodation.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Managed office supplies inventory and placed orders when necessary.
- Processed invoices related to business expenses incurred by the executive team.
- Arranged conference calls with remote employees or clients located outside of local area.
Education
Post Graduate Diploma - Fire & Safety Management
Orissa Institute of Fire Engineering & Safety Management
01.2015
Metallurgical Engg - undefined
BHUBANESWAR INSTITUTE OF INDUSTRIAL TECHNOLOGY
07.2014
Diploma - Metallurgical Engg
Sundargarh Engg College
03.2011
Skills
- Import And Export Operations
- Warehouse Manager & Cold Storage Ops
- Freight Forwarding
- Grocery Operations
- Last Mile & First Mile Operations
- Teamwork And Collaboration
- Training And Mentoring
Timeline
Operations Manager Last Mile
Omegaseiki Mobility (Flipkart Pvt Ltd)
02.2025 - Current
Operation Manager (Last Mile & First Mile) Odisha
Shadowfax Technology pvt Ltd.
03.2024 - 01.2025
EXPORT OPERATIONS
DB Schenker (TEAM LEASE PAYROLL)
08.2023 - 02.2024
Area Operations Manager (Warehouse, Last Mile & First Mile)
Creativity at Best Technologies
01.2019 - 07.2023
Warehouse Manager
Shivansh Logistics
02.2017 - 12.2018
SENIOR OFFICER (PA)
CJ Darcl Logistics
02.2016 - 01.2017
Metallurgical Engg - undefined
BHUBANESWAR INSTITUTE OF INDUSTRIAL TECHNOLOGY
Diploma - Metallurgical Engg
Sundargarh Engg College
Post Graduate Diploma - Fire & Safety Management
Orissa Institute of Fire Engineering & Safety Management
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