Summary
Overview
Work History
Skills
Academic credentials
Personal Information
Timeline
AccountManager
DINESH KUPPUSAMY

DINESH KUPPUSAMY

Bangalore

Summary

Detail-oriented professional with 11+ years of experience as a Business Analyst and Test Analyst in various domains with a proven track record in requirements gathering, gap analysis, writing BRD & FSD documents, and providing business solutions. Extensively worked on product implementation of Policy Administration Systems. Strong analytical, problem-solving skills, including a thorough understanding of interpreting customer business needs and translating them into business/software requirements.

Overview

12
12
years of professional experience

Work History

Senior Business Analyst

Wipro Limited
Bangalore
02.2020 - Current
  • Prepared Business Requirement Documents (BRD) and Functional Specification Documents (FSD) based on the requirements from Stakeholders, Business groups, SMEs, and end users
  • Collaborated with cross-functional teams including project managers, developers, designers, product owners, and QA testers to ensure seamless execution of projects from inception to completion.
  • Prepared business proposals and presentations for various stakeholders.
  • Designed test plans, conducted user acceptance testing, and monitored system performance post-implementation.
  • Participated in code reviews to identify potential risks associated with proposed solutions.
  • Performed root cause analysis of production issues and proposed solutions for resolution.
  • Developed reports using SQL queries to track progress against key performance indicators. Published Power BI reports to end users on an on-call basis.

Business Analyst

Beyontec Solutions
Chennai
08.2018 - 11.2019
  • Acquired in-depth knowledge of Group Life Insurance domain, including functions like Quote issuance, Underwriting, Policy issuance, Endorsements, Claims, reinsurance, Billing and Collections, Accounting
  • Analyzed client needs and customized base system to align with expectations
  • Configured base product setups using Master tool and database
  • Conducted stakeholder interviews to gain an understanding of current pain points and requirements.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Mapped and documented interfaces between legacy and new systems.
  • Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.

Test Analyst

DXC Technology And SQS India BFSI Ltd
Gurgaon
12.2015 - 08.2018
  • Gained comprehensive knowledge of Life Insurance domain and various functions such as New Business, Underwriting, Billing and Collections, Finance, Policy Servicing, Maturity/Termination, Customer Retention.
  • Conducting Requirement Walkthrough sessions to bridge the gaps (between Business and IT)
  • Facilitated effective communication and collaboration among diverse stakeholders, including business owners, change owners, impacted users, and IT.
  • Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
  • Prepared and reviewed Test Packs in alignment with the BRD and FSD
  • Guided and monitored the execution of test cases

Test Analyst

HCL Technologies Ltd
Chennai
01.2013 - 08.2015
  • Business operation in policy servicing areas for the closed book Insurance products of the client.
  • Involved in UAT testing of enhancements and changes in the applications.

Skills

  • Business Skills

Business Analysis

Requirement Gathering

Impact/Gap Analysis

BRD/FSD writing

User stories

Functional Testing

  • Methodology: Waterfall and Agile (Scrum)
  • Domain: Life Insurance, Group Life Insurance, Reinsurance, Annuities and Multi-level marketing
  • Policy Administration Tool: INGENIUM, Beyontec Suite
  • Project management Tools: JIRA, Helix ALM
  • Visual Modeling Tools: Microsoft Visio
  • Documentation: Microsoft Word and Confluence
  • Database Management Tools: SQL Developer, Toad
  • BI Tools: Power BI
  • Wireframe tools: Balsamiq, Figma
  • Defect Management Tools: Jira with Zephyr scale, Mantis
  • Language: SQL, HTML
  • Generative AI tools: ChatGPT, FlowGPT, Sommo

Academic credentials

Bachelor of Engineering (BE) in Electronics & Communication, Anna University, Tamil Nadu, India, 2008-2012

Personal Information

  • Passport Number: M8822537
  • Date of Birth: 03/24/1989
  • Marital Status: Married

Timeline

Senior Business Analyst

Wipro Limited
02.2020 - Current

Business Analyst

Beyontec Solutions
08.2018 - 11.2019

Test Analyst

DXC Technology And SQS India BFSI Ltd
12.2015 - 08.2018

Test Analyst

HCL Technologies Ltd
01.2013 - 08.2015

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DINESH KUPPUSAMY