Dinesh M
Bangalore
Summary
Highly enthusiastic, self-motivated, open minded with creative thinking and I believe in continuous improvement as a whole human being by learning and exploring all the Skills and general aspects by putting in all my best efforts for betterment of organization, society and myself.
Overview
2
2
years of professional experience
Work History
Client Support Executive
IGT Solutions
Bangalore
02.2023 - Current
- Lead the resolution of complex airline ticketing and travel services issues, consistently meeting SLA targets.
- Research, analyze, and correct flight ticket discrepancies with 98% accuracy using proprietary tools.
- Handle end-to-end booking workflows for airline tickets, car rentals, and hotel reservations.
- Escalate priority cases and coordinate with cross-functional teams to deliver timely solutions.
Lab Technician Intern
Federal Diagnosis & Research Laboratory (FDRL)
- Performed routine laboratory tests on for health of individuals and environmental samples to support quality‑control protocols
- Calibrated, maintained and troubleshooted analytical instruments, ensuring 100% uptime for senior researchers.
- Documented test results and prepared detailed reports for cross‑functional review
Clinical Manager
Meddo Healthcare
Bangalore
- Oversaw daily clinical operations for a high‑volume outpatient facility, managing patient flow and care coordination
- Trained and supervised a team of nurses and support staff, driving a 15% improvement in appointment‑to‑treatment time
- Implemented new patient‑intake procedures that reduced administrative errors by 20%
Education
Bachelor of Science -
St. Joseph’s College (Autonomous)
Bangalore01.2021
Pre‑University - Physics, Chemistry, Mathematics & Biology
Indiranagar Composite PU College
Bangalore01.2018
SSLC -
Sri Guru Har Krishnan High School
Bangalore01.2016
Skills
HARD SKILLS
- Global distribution system
- Amadeus/Fare Logix
- One desk - Centralized Platform
- Microsoft Word
- Microsoft PowerPoint
- Email management
SOFT SKILLS
- Fine art and painting
- Quick learner
- Adaptable under pressure
- Positive attitude
- Strong team player
Languages
- English, Fluent
- Tamil, Native
- Kannada, Fluent
- Hindi, Conversational
- Telugu, Conversational
Hobbies and Interests
- Reading contemporary and classic novels
- Traveling and exploring new cultures
- Sketching and art experimentation
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge.
Certifications And Activities
- General Secretary, Rotary Club Bangalore North, Led community‑service initiatives and coordinated all club activities.
- School Leader, Organized and managed student‑body events, including directing the school band.
- Certified in Art & Painting, Completed multiple courses in fine art techniques.
- Food Technology Certification, Earned academic credit and supplemented with advanced English coursework.
- Event Organizer, St. Joseph’s College, Coordinated 'Pratibha & Visages' cultural fest and the Neerathon water‑conservation marathon, driving intercollegiate participation.
- Outreach Program Leader, Spearheaded traffic‑safety and social‑awareness campaigns; volunteered with NSS to educate students at government schools.
- R&R Award Recipient, IGT Solutions, Recognized twice for outstanding contributions.
Personal Information
Emergency Contact: 9686599137
Timeline
Client Support Executive
IGT Solutions
02.2023 - Current
Lab Technician Intern
Federal Diagnosis & Research Laboratory (FDRL)
Clinical Manager
Meddo Healthcare
Bachelor of Science -
St. Joseph’s College (Autonomous)
Pre‑University - Physics, Chemistry, Mathematics & Biology
Indiranagar Composite PU College
SSLC -
Sri Guru Har Krishnan High School
Similar Profiles
Palkumar KatariyaPalkumar Katariya
Sales Coordinator at IGT SolutionsSales Coordinator at IGT Solutions
Ruchie SimonRuchie Simon
Senior Manager - Operations at IGT SolutionsSenior Manager - Operations at IGT Solutions
Paras YadavParas Yadav
Process Associate at IGT SolutionsProcess Associate at IGT Solutions
Ionela Cristina CocorIonela Cristina Cocor
Customer Service Specialist at IGT SolutionsCustomer Service Specialist at IGT Solutions
Muskan JainMuskan Jain
Associate – Bid Management at Subex Ltd.Associate – Bid Management at Subex Ltd.