Dinesh Mehta
Techno-Commercial Professional
Summary
- In pursuit of challenging assignments that would facilitate the maximum utilization and application of my comprehensive skills and expertise in making a positive difference to the organization. A transformational Business Leader (Engineer) in the energy sector with more than 25 years track record of growing businesses and markets, inspiring large teams - managing projects, change and risks. Experience in diverse industries – Oil & Gas, Energy, power, City Gas Distribution, LNG, infrastructure.
- Seasoned Operations Manager and talented leader with 26 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
30
30
years of professional experience
1
1
year of post-secondary education
1
1
Certifications
4
4
Languages
Work History
Manager of Operations
M/s. Gujarat Gas Limited
Surat
01.2015 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Identified procedure or process changes required to improve performance and productivity.
- Introduced new methods, practices and systems to reduce turnaround time.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
Associate Manager
Gujarat Gas Company Limited (A subisdery of M/s. British Gas Plc,
Surat
07.1993 - 01.2015
- Managing the Commercial & Marketing–Operation function based out at Surat, Gujarat (India) location, managing a larger team and a customer base of commissioned 6,38,000 Households' PNG Connections, over 11,500 Commercial users, 65+ CNG stations, close to 800 industrial units and more than 15,000 kilometers of high and medium sized natural gas pipeline network
- Responsible to manage the Commercial Operations, include' s New customer acquisition and Relationship Management, Contract Management, Customer care and services, Credit Risk Management
- Delivering incredible service by focusing on the needs of the customer and providing the right solution first time
- Taking relevant steps to ensure we deliver against our promises
- Effectively diagnose, investigate, and resolve routine customer complaints to ensure delivery of an efficient and effective service to the customer
- Aiming to increase customer retention and loyalty whilst maximizing opportunities to grow our business by cross selling Gujarat Gas products and services
- Prepared annual budgets with controls to prevent overages.
- Identified procedure or process changes required to improve performance and productivity.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
High School Diploma -
Gujarat University
Gujarat 04.2001 -
GED -
Gujarat Education Board
Gujarat 04.1988 - 03.1989
Skills
Applications : SAP-ISU-Utilitiesundefined
Certification
Institute of Management Technology, Ahmedabad
Timeline
Manager of Operations
M/s. Gujarat Gas Limited
01.2015 - Current
High School Diploma -
Gujarat University
04.2001 -
Associate Manager
Gujarat Gas Company Limited (A subisdery of M/s. British Gas Plc,
07.1993 - 01.2015
GED -
Gujarat Education Board
04.1988 - 03.1989
Institute of Management Technology, Ahmedabad
Three-tier Executive Management Programme
(2006)
Gujarat University, Gandhinagar, Ahmedabad
Diploma, Mechanical Engineering
(1989 - 1992)
Gujarat Education , Board, Ahmedabad
(10+2), Physics, Chemistry, Biology, Mathematics
(1986 - 1989)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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