DINESH PANDEY
Manager, IT
New Delhi
Summary
Experienced IT Manager with 13+ years in enterprise IT services. Proven in service delivery, service desk operations, IT asset management, and strategic planning. Expert in ISO 27001 and IT SOX compliance audits, ensuring all requirements are met with updated documentation and accurate evidence. Skilled in software licensing, vendor negotiations, and cost-saving initiatives. Adept at modern workplace solutions, infrastructure streamlining, and large-scale device deployments, including mobile device management. Proficient in cutting-edge technologies and stringent security measures. Known for cross-functional collaboration and exceptional service delivery. Certified Professional with expertise in systems engineering, configuration manager, directory services and endpoint security enhancement.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Manager, IT
Cvent Inc.
6 2022 - Current
- Managing Enterprise services team for delivery of Endpoint management and SaaS
- Supporting entire IT enterprise, including corporate headquarters, training and service centers and global remote sales offices
- Created virtualization roadmap to reduce physical server count by 80% and save ongoing annual savings of $50,000 by virtualization of 22 servers
- Through collaborative efforts, streamlining processes, carefully reviewing engineer's work, and conducting trend analysis, have significantly improved team performance consistently achieving CSAT scores of 98% to 98.2% from 95%.
- Successfully led IT department through ISO 27001 audits, ensuring full compliance and maintaining certification as well as annually led IT SOX compliance audits, ensuring all controls were in place and all documentation and evidence met required standards.
- Manages overall Enterprise services performance for region of responsibility as well as performance of individual Team Leads and Analysts
- Monitors and measures performance and results of IT Service Desk resources and provides direct and timely performance feedback
- Develop standards for workstations, mobile devices, printers, and other devices routinely
- Manages performance and development of team members, including policy administration, compliance, coaching, disciplinary action, and recognition.
Senior Consultant
Andritz Hydro Pvt. Ltd
05.2021 - 06.2022
- Developed high-level and low-level designs for modern workplace solutions and services aligned to business
- Provided technical MDM support to users with iPhones, iPads, Android devices via Mobile Developing, deploying, and managing mobile application and mobile application management policies as per MAM and MAM-WE
- Managed and enrolling ~15000+ devices using Mobile Application management without enrolment (MAMWE) across Android, iOS/iPad OS, and Windows platforms Supporting IT Administrators to manage apps using MAM and app protection policies include registration, enrolments, configurations, and security measures as per Microsoft’s
- Reducing risk through development and implementation of MDM policies like security & reporting in compliance with policies, and protect organization's data Responsible for HoloLens configuration, settings implementation, and simulator configurations Technically supporting Mobile device management, Mobile content management, Mobile email management, Mobile application management, Install and configured Secure Gateway, Confidential MDM console and device server
- Enhanced corporate device security through Microsoft Intune by implementing advanced security policies, including Multi-Factor Authentication (MFA), BitLocker encryption, App Protection Policies, and Endpoint Protection settings.
- Monitored and reported on device compliance using Intune’s Compliance Policies and Conditional Access, ensuring that all mobile devices adhered to organization's security policies and standards.
Senior System Engineer
Cvent Inc.
05.2015 - 05.2021
- Active involvement in implementing Windows Autopilot and Intune for remote offices, LAPS on AAD devices using PowerShell scripts through Intune, Azure tables, and blob storage on MDM devices Administered complete SCCM infrastructure and Provided tier 3 support for level 1 & 2 technicians on regular issues Key role in renewing MPN in Gold partnership thrice through in line with users and research to get more technical benefits from Microsoft Managed end to end device life cycle, enrolment, administration, and deployment using tools such as SCCM, Intune and Autopilot also support all Corporate Servers and Endpoints Security Involved in setting up group policies through administrative templates, DLP deployment, SCCM upgrade 1810 to 1910, Windows 10 build upgrade 1909, MS teams Deployment, and Patching process enhancements and changes Resolved complex issues, quality escalations, KB submission and documentation, and provide trainings to cross-functional teams Developed configuration policies and custom policies in Intune deploying on windows autopilot devices Performed Software Deployment Maintenance Window and troubleshooting problems related to services also provide device configuration profiles and management Carried out Client installation and troubleshooting, Patch management, Software delivery management Engaged with various teams to ensure smooth transitions, implementations, and upgrades from SCCM 1810 to SCCM 1910 for advanced features
Senior Technical Support Engineer
R Systems International Ltd
07.2012 - 05.2015
Digital Service Executive
iYogi Technical Services
01.2012 - 07.2012
Customer Care Executive
EXL BPO Services Pvt Ltd
11.2010 - 01.2012
Education
Bachelor of Arts -
Kanpur University
Kanpur 01.2007 - 04.2010
Diploma in Computer Science -
NIIT
New Delhi 01.2007 - 01.2010
Skills
Service Delivery Management
Team Management
SCCM Administration
MDM Expert
System Engineering
Device Lifecycle Management
Security Management
IT budgeting
Software Licensing
IT asset management
ITIL V4
Certification
MCSA: Windows Server 2012
Socialinitiatives
Platform building for communities and adaptation | Active participation CSR drives | Collaboration with internal and external teams.
Accomplishments
- ISO 27001 Audit Leadership: Successfully led the IT department through ISO 27001 audits, ensuring full compliance and maintaining certification.
- SOX Compliance Audit: Annually led IT SOX compliance audits, ensuring all controls were in place and all documentation and evidence met required standards.
- Strategic IT Initiatives: Implemented strategic IT initiatives that improved service delivery and reduced operational costs.
Timeline
Senior Consultant
Andritz Hydro Pvt. Ltd
05.2021 - 06.2022
Senior System Engineer
Cvent Inc.
05.2015 - 05.2021
Senior Technical Support Engineer
R Systems International Ltd
07.2012 - 05.2015
Digital Service Executive
iYogi Technical Services
01.2012 - 07.2012
Customer Care Executive
EXL BPO Services Pvt Ltd
11.2010 - 01.2012
Bachelor of Arts -
Kanpur University
01.2007 - 04.2010
Diploma in Computer Science -
NIIT
01.2007 - 01.2010
Manager, IT
Cvent Inc.
6 2022 - Current
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