Dinesh Rajendran

• Collaborated with Deals Desk, Sales, customers, renewals, and Finance to ensure precise order processing according to contracts.
• Collaborated with Sales and Account Executives to drive complex deals.
• Ensured contract compliance with company policies, SOX regulations, and revenue recognition standards.
• Launched improvements by identifying gaps in solution implementation.
• Facilitated product upgrades, consolidations, and maintenance renewals through efficient account management.
• Process and coordinate global customer orders, which include quotes, orders, invoices, etc.
• Approvals process in the sales cycle that ensures new deals, particularly non-standard ones, align with sales and product strategy.
• Coordinated cross-functional collaboration across sales, finance, legal, and marketing units for deal execution.
• Review all active opportunities in the CRMs and ensure that they accurately reflect the opportunity, i.e., correct customer account, correct deal type (new/renew), correct links to previous opportunities, forecast start date, etc.
• Preparing the Quotes/Contracts for the existing customers to make the changes in the account.

Team Handling

• Led team, offering direction and assistance in high-pressure scenarios.
• Conducted onboarding and refresher training sessions for team members, enhancing skill development and growth.
• Providing training to the New Batches for our Team regarding Automation, New and Difficult Scenario.
• Extensive experience in Team handling, mentoring and providing KT to team in process.
• Flexible towards extension of work timings due to Project requirements, especially at month-end stretch times.

• Understand the Scope of operation and process stream from Ordering to Shipment tracking and delivery of products to end customers
• Purchase order processing and Sales order creation based on the Standard Operating Procedure
• Providing customers with common information about the Sales order
• Resolving arising queries with respect to Sales order on timely basis
• Booking of sales orders and invoicing of international customers through SAP
• Creating Maintenance contract based on Customer Purchase Order from Order Receipt through to Invoice
• Monitoring the flow of process in SAP for an effective ERP process
• Maintaining the report of monthly received and dispatched products