Dinesh S

As a Software Developer at Kyndryl India Pvt Ltd, my primary responsibility is the development of production bots, ensuring high system performance and reliability throughout the entire software development lifecycle—from designing and coding to testing, debugging, and monitoring. Alongside development, I also provide production support to maintain stable operations. I lead the continuous development and implementation of Change Requests (CRs), driving improvements that align with business objectives. I focus on resolving recurring issues by performing root cause analysis to implement permanent fixes, and automating manual processes to enhance efficiency. Collaboration with cross-functional teams is essential, ensuring that development efforts meet user requirements, and deliver value to the business. I actively pursue continuous improvement, optimizing workflows, reducing system downtime, and ensuring seamless service delivery. My work contributes to a stable, scalable production environment, while improving both bot performance and service quality.

As an RPA L1 Support specialist, responsibilities include monitoring and maintaining RPA solutions to ensure their optimal performance. This role involves troubleshooting issues, assisting with user queries, and providing technical support for automation tools. Additionally, there is a focus on documenting processes and creating knowledge bases to streamline support efforts. Working closely with development teams helps in identifying areas for improvement and implementing enhancements to existing automation workflows.

• Developed and implemented automated workflows using UiPath, improving process efficiency and reducing manual errors.
• Analyzed business processes to identify automation opportunities, leading to enhanced operational efficiency and streamlined tasks.
• Collaborated with cross-functional teams to gather requirements, ensuring alignment of RPA solutions with business objectives.
• Conducted thorough testing and debugging of RPA solutions, ensuring high accuracy and reliability in production environments.