Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

JAGADISH DENDI

Hyderabad

Summary

As an adaptable software professional with over 20 years of experience in IT governance, service delivery, and customer-facing initiatives, I am passionate about driving impactful outcomes through thoughtful project execution. I thrive on collaborating with executives and cross-functional teams to enable business transformation and elevate customer experiences. With a strong focus on leveraging AI insights to streamline operations and increase satisfaction, I am deeply committed to building meaningful customer relationships, fostering long-term value, and contributing to sustained client and business success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sr Manager, Software Engineering Management (M4)

ServiceNow Software Development India Pvt Limited
02.2022 - Current
  • Company Overview: ServiceNow Software Development India Pvt Limited specializes in service management and automation solutions
  • Managed and mentored multiple scrum teams, fostering a collaborative and innovative work environment
  • Oversaw planning, execution, and delivery of RPA Bot Generation, including building sample automations for industry use cases
  • Established the Automation Engine Product suite and Enablement Program to scale automation adoption globally
  • Delivered customer engagement programs, product demos, and pre-sales support, achieving 2400+ customer interactions since 2024
  • ServiceNow Software Development India Pvt Limited specializes in service management and automation solutions

Global RPA IT Service Owner (GCB4 - Project Manager)

HSBC Software Development India Pvt Limited
03.2018 - 02.2022
  • Company Overview: HSBC Software Development India Pvt Limited focuses on providing IT solutions and services for the banking sector
  • Managed 25 RPA Platform Services used by global operations and business units
  • Ensured service uptime >99.97% for services hosted in global data centers
  • Led IT governance for RPA FM, ensuring compliance with internal and regulatory standards
  • Organized rewards and recognition programs, achieving top performer accolades
  • HSBC Software Development India Pvt Limited focuses on providing IT solutions and services for the banking sector
  • Llama Award: Recognized for contributions to the Automation Engine Product Suite adoption with the Llama Award in 2023
  • Leadership Award: Received the Leadership Award in 2019 for significant contributions to team performance and overall success
  • 100 Club Finalist: Achieved being a finalist in the 100 Club for exceptional performance in 2009
  • Superstar Award: Received the Superstar Award for outstanding contributions towards off-shore process migrations in 2008
  • Best Performer Award: Honored with the Best Performer Award for exemplary performance in 2007

RPA Service Management Lead (GCB5 - Associate Project Manager)

HSBC Software Development India Pvt Limited
01.2016 - 02.2018
  • Company Overview: HSBC Software Development India Pvt Limited focuses on providing IT solutions and services for the banking sector
  • Led service management teams to deliver high-quality service and maintain platform reliability
  • Implemented robust service/release management disciplines, reducing incidents and improving confidence in RPA platforms
  • Conducted root cause analysis and implemented preventive measures for recurring issues
  • HSBC Software Development India Pvt Limited focuses on providing IT solutions and services for the banking sector

Manager IT-HDPI IT H&I and G&I (GCB6)

HSBC Software Development India Pvt Limited
02.2013 - 12.2015
  • Company Overview: HSBC Software Development India Pvt Limited focuses on providing IT solutions and services for the banking sector
  • Managed IT delivery and support teams for critical projects, ensuring alignment with business needs
  • Coordinated with stakeholders to deliver solutions and recommendations for IT process improvements
  • Delivered IT services to enhance business operations and ensure service availability
  • HSBC Software Development India Pvt Limited focuses on providing IT solutions and services for the banking sector

Education

Bachelor of Science (BSc) -

New Noble Degree College
05.1998

Skills

  • Managing At Our Best
  • PMP
  • Agile Practices
  • Service Delivery
  • Strategy Planning & Governance
  • ServiceNow Platform
  • Six Sigma
  • Customer Success
  • ITIL v3
  • RPA development
  • IT governance
  • Service delivery
  • Automation strategies
  • Stakeholder management
  • Customer engagement
  • Team leadership
  • Process improvement
  • Performance metrics
  • Root cause analysis
  • Cross-functional collaboration
  • Change management
  • Strategic planning
  • Operations management
  • Partnership development
  • Cross-functional team leadership
  • Troubleshooting and problem resolution
  • Data-driven decision making

Accomplishments

  • Llama Award, Recognized for contributions to the Automation Engine Product Suite adoption with the Llama Award in 2023.
  • Leadership Award, Received the Leadership Award in 2019 for significant contributions to team performance and overall success.
  • 100 Club Finalist, Achieved being a finalist in the 100 Club for exceptional performance in 2009.
  • Superstar Award, Received the Superstar Award for outstanding contributions towards off-shore process migrations in 2008.
  • Best Performer Award, Honored with the Best Performer Award for exemplary performance in 2007.

Certification

  • Certified as Microsoft Certified System Engineer 2003
  • ITIL V3 Foundation Trained
  • ITIL Intermediate – CSI module Trained
  • Six Sigma Green Belt Trained- HSBC
  • Managing IT Projects trained- George Washington University (Foundation Level)
  • Project Management - PMP trained – from Qlogy
  • Agile scrum master certification

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Sr Manager, Software Engineering Management (M4)

ServiceNow Software Development India Pvt Limited
02.2022 - Current

Global RPA IT Service Owner (GCB4 - Project Manager)

HSBC Software Development India Pvt Limited
03.2018 - 02.2022

RPA Service Management Lead (GCB5 - Associate Project Manager)

HSBC Software Development India Pvt Limited
01.2016 - 02.2018

Manager IT-HDPI IT H&I and G&I (GCB6)

HSBC Software Development India Pvt Limited
02.2013 - 12.2015

Bachelor of Science (BSc) -

New Noble Degree College

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