Ravindra Goyal

• https://www.gupshup.ai/ is World No #1 Conversational ChatBot platform having 45000 clients across 60 countries. Company making ChatBots in 30 different channels like WhatsApp, Instagram, FB messenger
• Working as part of Teams -: Instagram business messaging, Google business messaging, Rich Communication services [RCS Message] team and Central wallet team.
• Projects undertaken -: RCS messaging high throughput 5k TPS system, RCS self serve onboarding platform, Deployment automation through Kubernetes, Instagram ChatBot channel, Client onboarding simplification through self serve model
• Current team Size 25

• Managing technology team for MakeMyTrip Holidays package business line (https://www.makemytrip.com/holidays-india/)
• Achieved highest ever single day transaction numbers for package bookings and maintained consistent high numbers better than pre pandemic level
• Carried out many big tech enhancements in system to improve on latency and throughput, reduced errors and better monitoring
• Collaboration with business and product teams and ensured accurate and quality completion of quarterly road-map with optimum tech resource usage
• Helped company retaining best of talent during high attrition in covid period and scaled team size to 3x of initial capacity
• Tech Stack - Java, Spring, Elasticsearch, Mongo, MySql, Nginx, Couchbase, Docker, Drools

Goibibo Hotels ( https://www.goibibo.com/hotels/ )

• Developed first cut of Goibibo hotels business with end to end singlehanded development including supply integration, database design, service layer and front end rendering
• As business kept scaling, monolith application changed to dozens of micro services - pricer, booker, content, discounting, inventory, notification services
• While keeping involvement in almost all micro services, primary focus on booker platform
• Strong knowledge of Transaction system with handling discounting, payment integrations, concurrency and high volume transactions
• Handling of post sales scenarios and customer use cases. Automations like booking retries, drop out customer persuasions, enabling of auto refund
• Reduction of transaction errors to 0.1%
• Leading backend team with members ramp up, constant motivation and building self sustainable strong team
• Tech stack - Python, Django, MySQL, Redis, Nginx

Goibibo Flights

• As part of flights team, worked on enhancing supply portfolio
• Integration of third party APIs and making end to end live

Payment Gateway - MIHPAY

• Build payment gateway system for in house use with integration of Axis and HDFC bank APIs
• Managed and maintained payments and refunds for Ibibo e-commerce channels
• MIHPAY later evolved as PayU
• Tech Stack - PHP, MySql

Search Engines

• Worked with enterprise FAST search engine to build hyper local vertical search platform
• Have worked extensively on SOLR and Elastic search engines

Shopping E-Commerce

• End to end development of grocery shopping website using Magento framework
• Server deployments, code management and feature enhancements
• Scaling website to get 250 orders per day at time when online grocery shopping was not that popular and modern websites did not even exist
• Adding of new features like wallets and discounting
• Consistent monitoring and performance analysis
• Tech - PHP Magento framework, MySql