Dinesh Srinivasan

• Leading Engineering efforts of Digital Collections portfolio within customer services domain. Built multiple system capabilities within collections domain including IVR using Google Dialog Flow, launching and expanding push notifications, email and SMS across products and geographies , leading to net new recoveries of $15M+ annually and successfully abating calls for teammate productivity
• Manage teams of 18 Software Engineers , including Engineering Manager, working on building distributed system software on Java, Spring framework, Kafka, AMQ technologies
• Steered ongoing development efforts, providing feedback on potential methods of expediting completion and improving final results.
• Implemented and maintained technology and software budget including handling vendor team within budget
• Delivered major performance improvements through careful analysis of system bottlenecks and implementation of targeted optimizations.
• Optimized the observability integrations for the Collections domain and setup robust monitoring and alerting that helped reduce the Time to Detect by more than half and Time to Resolve critical live issues.
• Setup clear and concise Goals for the team that aligns with company's goals and enabled career path for the team
• Increased operational efficiency by automating repetitive tasks using custom-built tools or integrating third-party solutions as necessary.
• Led development on simultaneous projects, multi-tasking across several deliverables while remaining in direct control of development paths.
• Optimized software development processes by implementing Agile methodologies, leading to improved project efficiency.
• Effectively managed risks by identifying potential roadblocks early in projects and proactively developing mitigation strategies.

• Tech lead for a team of engineers working on building risk and underwriting capabilities for PayPal credit risk platform
• Responsible for design & delivery of platform capabilities, collaborating with Product Owners and cross domain stakeholders
• Hands-on expertise in all stages of software development cycle

• Individual contributor and working on a micro-services buildout for a decision service for risk capabilities
• Deconstructed legacy systems running on C++ and migrated them to Java successfully

• As a Test Engineer worked on UI and backend automation covering functional testing aspects in risk and compliance domain

Through Capgemini's vendor deal with Amazon ,Worked for Amazon's kindle testing team. used Android automation framework to test the devices

Individual Contributor. Worked on testing various financial software products