Dinesh Shivaji Gawade
Pune
Summary
Adept at fostering customer relationships and resolving complex issues, my tenure at EXL showcased my exceptional communication and adaptability skills. Through effective teamwork and time management, I enhanced customer satisfaction significantly, leveraging my expertise in technical troubleshooting and realistic artwork to provide unparalleled service and support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Executive
EXL
PUNE
10.2023 - Current
- Respond to customer inquiries via email in a timely and professionally
- Understand and analyze customer issues to provide accurate and helpful solutions.
- Resolve customer complaints and issues to their satisfaction.
- Troubleshoot technical issues and provide step-by-step guidance to customers Identify and escalate complex issues to higher-tier support teams.
- Stay updated on product knowledge and company policies.
- Build strong customer relationships through effective emailing.
Education
Bachelor of Commerce -
Modern College
Shivaji Nagar05.2023
12th -
MIT Junior College Kothrud
05.2020
10th -
Kendriya Vidyalay PUNE
05.2018
Skills
- Communication: The ability to share ideas and feelings effectively, including listening, speaking, observing, and empathizing
- Teamwork: The ability to rely on and be relied upon by others
- Time management: The ability to manage time effectively
- Adaptability: The ability to adapt quickly
- Drawing
The ability to create realistic artwork that resembles real life
Disclaimer
- I hereby declare that all the details provided above are true to the best of my knowledge.
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 01/13/2003
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Certification
- AADM DISASTER MANAGEMENT COURSE
Timeline
Executive
EXL
10.2023 - Current
Bachelor of Commerce -
Modern College
12th -
MIT Junior College Kothrud
10th -
Kendriya Vidyalay PUNE
Similar Profiles
Amandeep Singh SandhuAmandeep Singh Sandhu
AVP - Bid Management and Solutioning at EXLAVP - Bid Management and Solutioning at EXL
Jyoti MatharuJyoti Matharu
Manager at EXLManager at EXL
AZUL V. ENOTAZUL V. ENOT
Customer Service Associate at EXLCustomer Service Associate at EXL
Shoukat AliShoukat Ali
Manager Operations at EXLManager Operations at EXL
Soumyadeep GhoshSoumyadeep Ghosh
Graduate Engineer Trainee at Air ProductsGraduate Engineer Trainee at Air Products