DINESH WAGHMARE
Pune
Summary
Property & Casualty Insurance experienced at managing business operations. Expertise in employee oversight, customer relationship management. Ambitious at expanding personal accomplishment and business goals. Hardworking, reliable, highly organized, proactive and punctual with team-oriented mentality.
Overview
11
11
years of professional experience
8
8
Certification
Work History
Business Process Lead
TATA CONSULTANCY SERVICES PVT LTD
Pune
11.2022 - Current
- Work for Liberty Mutual Project.
- Handling 8 FTE's
- Provide day to day direction for direct reports and ensures the team is effectively working on day to day items.
- Ensure all tasks, emails, correspondence are handles in conjunction with the SLA and compliance standards.
- Runs/Reviews weekly/monthly QC reports to ensure the insurance vendor is meeting SLA's.
- Assist in developing training materials, job aids.
- Work's in conjunction with other departments to ensure that all procedures are followed.
- Shift management.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Created training materials and conducted group trainings on new processes or procedures.
- Conducted regular performance reviews to assess individual team member progress.
- Conducted periodic audits of policy documents to ensure accuracy of information maintained.
Sr. Analyst
ALLSTATE SOLUTIONS IND PVT LTD
Pune
10.2016 - 11.2022
- Worked for Auto & Property Backdated Endorsement, Error review workstation team.
- As a part of Core team which takes weekly calls with technology team regarding the pending incidence for temporary workarounds of aged policies. Asking technology team for target resolution date of the incidence’s which do not have any temporary workarounds.
- Worked on workstatus project.
- Submitted the bright Idea which has reduced daily 450 minutes (7.5 hours) for agents in resolving the stats error.
- Taking full end to end ownerships of change/incidents request and implementing the change mentioned in the ticket within agreed SLA and quality parameters.
- Handling Incident’s raised by level 2 (Onshore Team) using service now tool.
- Proving the proper and understandable resolutions to level 2 team.
- Taking ownerships of incidents and resolving the transactions, escalations mentioned in the incident within given SLA and quality parameters.
- Awarded as trainee of the month and bright idea award submitted by me.
Senior Associate
WNS IND PVT LTD
Pune
06.2014 - 09.2016
- Worked for Travelers Insurance Project.
- Handled Renewal, Endorsement of Policies.
- Provided ongoing customer service support, responding to inquiries in a timely manner.
- Reviewed claims processing procedures to ensure compliance with applicable laws and regulations.
- Assisted customers in filing claims and providing necessary documentation upon request.
Associate
EXL SERVICES IND PVT LTD
Pune
02.2013 - 05.2014
- Worked with Hanover Insurance Project.
- Handled Endorsement, Renewals, New Business policies
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Developed strong relationships with clients by providing exceptional customer service.
Education
Bachelor of Arts - Economics
ANNASAHEB MAGAR COLLEGE
Pune, MH05-2011
High School Diploma -
R R SHINDE JR COLLEGE
Pune, MH02-2008
Skills
- Operational Excellence
- Team Building and Motivation
- Organizational Skills
- Process Improvement
- Decision Making
- Business Relationship Management
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- AIDA Certified (Associate in insurance data analytics)
- ITIL Certified (v4)
- Team management course completed.
- ITSM, Machine Learning Certified.
Timeline
Business Process Lead
TATA CONSULTANCY SERVICES PVT LTD
11.2022 - Current
Sr. Analyst
ALLSTATE SOLUTIONS IND PVT LTD
10.2016 - 11.2022
Senior Associate
WNS IND PVT LTD
06.2014 - 09.2016
Associate
EXL SERVICES IND PVT LTD
02.2013 - 05.2014
Bachelor of Arts - Economics
ANNASAHEB MAGAR COLLEGE
High School Diploma -
R R SHINDE JR COLLEGE
- AIDA Certified (Associate in insurance data analytics)
- ITIL Certified (v4)
- Team management course completed.
- ITSM, Machine Learning Certified.
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