Dinesh Y S
Bangalore
Summary
Overview
2
2
years of professional experience
Work History
CHC Ambassador
Licious
Bengaluru
09.2022 - Current
- Assisted customers in resolving product and service-related issues through email, chat, and phone support.
- Created and managed customer tickets in Salesforce ERP, ensuring timely follow-ups and resolution of cases.
- Handled customer escalations, providing swift resolutions, and maintaining customer satisfaction.
- Initiated refunds, managed payment issues, and processed adjustments using payment gateway systems.
- Regularly updated customers on order statuses, delivery issues, and account inquiries.
- Collaborated with internal teams (logistics, finance, accounts teams) to address complex customer problems.
- Maintained 95% customer satisfaction rating and resolved 90% of escalations within defined SLAs.
Education
B.Com -
Pinnacle Institution Of Management And Science
Bangalore01.2022
P.U.C -
Mahesh PU College
Bangalore01.2018
S.S.L.C -
S L N S
Bengaluru, Karnataka, India01.2016
Skills
- MS Office, MS Word, MS Excel
- Operating Systems, Internet knowledge
- Financial Accounting, Business management, GST, Auditing, Tax, Human Resource Management
- Time Management, Flexibility, Team Work, Smart working, Goal Analysis
- Customer Service and Support (Email, Chat, Phone)
- Salesforce ERP and Work Bench Proficiency
- Payment Gateway and Refund Processing
- Ticketing System Management
- Escalation Handling and Conflict Resolution
- Strong Verbal and Written Communication
- Cross-Functional Collaboration
- Time Management and Multitasking
- Problem Solving and Analytical Thinking
Personal Information
- Father's Name: Shivakumar Y S
- Date of Birth: 8th March 2000
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Kannada
- Hindi
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Disclaimer
I hereby declare that the above information is true or the best of my knowledge.
Timeline
CHC Ambassador
Licious
09.2022 - Current
B.Com -
Pinnacle Institution Of Management And Science
P.U.C -
Mahesh PU College
S.S.L.C -
S L N S
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