Overview
Work History
Education
Skills
Personal Information
Languages
Languages
Disclaimer
Timeline
Generic
Dinesh Y S

Dinesh Y S

Bangalore

Overview

2
2
years of professional experience

Work History

CHC Ambassador

Licious
Bengaluru
09.2022 - Current
  • Assisted customers in resolving product and service-related issues through email, chat, and phone support.
  • Created and managed customer tickets in Salesforce ERP, ensuring timely follow-ups and resolution of cases.
  • Handled customer escalations, providing swift resolutions, and maintaining customer satisfaction.
  • Initiated refunds, managed payment issues, and processed adjustments using payment gateway systems.
  • Regularly updated customers on order statuses, delivery issues, and account inquiries.
  • Collaborated with internal teams (logistics, finance, accounts teams) to address complex customer problems.
  • Maintained 95% customer satisfaction rating and resolved 90% of escalations within defined SLAs.

Education

B.Com -

Pinnacle Institution Of Management And Science
Bangalore
01.2022

P.U.C -

Mahesh PU College
Bangalore
01.2018

S.S.L.C -

S L N S
Bengaluru, Karnataka, India
01.2016

Skills

  • MS Office, MS Word, MS Excel
  • Operating Systems, Internet knowledge
  • Financial Accounting, Business management, GST, Auditing, Tax, Human Resource Management
  • Time Management, Flexibility, Team Work, Smart working, Goal Analysis
  • Customer Service and Support (Email, Chat, Phone)
  • Salesforce ERP and Work Bench Proficiency
  • Payment Gateway and Refund Processing
  • Ticketing System Management
  • Escalation Handling and Conflict Resolution
  • Strong Verbal and Written Communication
  • Cross-Functional Collaboration
  • Time Management and Multitasking
  • Problem Solving and Analytical Thinking

Personal Information

  • Father's Name: Shivakumar Y S
  • Date of Birth: 8th March 2000
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Languages

  • English
  • Kannada
  • Hindi

Languages

Kannada
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Disclaimer

I hereby declare that the above information is true or the best of my knowledge.

Timeline

CHC Ambassador

Licious
09.2022 - Current

B.Com -

Pinnacle Institution Of Management And Science

P.U.C -

Mahesh PU College

S.S.L.C -

S L N S

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Dinesh Y S