DineshKumar Jayprakash Swamy
Bengaluru
Summary
Dynamic Customer Experience Specialist with a proven track record at Lenskart Solutions Pvt. Ltd., excelling in client coordination and communication. Adept at maintaining high service quality and attention to detail, I leverage my multilingual skills and adaptability to drive successful outcomes and enhance client satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Experience Specialist
Lenskart Solutions Pvt. Ltd.
Bengaluru
02.2022 - 12.2024
- Handled customer support through email and PRG channels.
- Processed customer account deletion requests.
- Reviewed and approved/rejected customer cases.
- Coordinated with internal teams for quick resolutions.
- Maintained high standards of accuracy and service quality.
- Lenskart.com
Client Servicing Assistant Manager
Life Is More
Mumbai
02.2016 - 04.2016
- Served as single point of contact between clients and internal teams.
- Accepting a design brief from the clients and debriefing the internal teams.
- To develop a concept, to take internal approval and present to the clients.
- Prepared quick presentation for client pitches.
- To make sure the event materials are at the right place and co-ordination.
- To assist the manager during pitching process.
Client Servicing Executive
Akar Advertising & Marketing Pvt. Ltd.
Mumbai
09.2013 - 08.2015
- Coordinated with clients for creative approvals.
- Engaged corporate clients for requirement gathering.
- Participated in meetings and presentations.
- Assisted in media planning and buying.
Internship
Locus in-destination media & marketing
Mumbai
06.2013 - 08.2013
- Acted as primary link between agency and clients.
- Overseeing the progress of projects.
- Coordinated logistics and monitored project progress.
Education
PGDM - Media & Advertising
Welingkar Institute of Management
Mumbai, India09-2017
BBA - Mumbai, India
St. Andrews College of Arts, Science And Commerce
Mumbai, India06-2013
H.S.C. - Mumbai, India
St. Aloysius Junior College
Mumbai, India01.2010
S.S.C. - Mumbai, India
St. Aloysius High School
Mumbai, India01.2008
Skills
- Co-ordination
- Good Communication
- MS office
- Internet basics
- Email etiquette
- Multilingual
- Attention to detail
- Empathy
- Flexibility
- Adaptability
Languages
- English
- Hindi
- Marathi
- Tamil
- Kannada
Personal Information
- Date of Birth: 12/13/91
- Gender: Male
Disability
Multiple Sclerosis, 80%
Course
Get ready for job: Course pack (Enable India), 12/01/20
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1
Tamil
Upper Intermediate (B2)
B2
Kannada
Elementary (A2)
A2
Timeline
Customer Experience Specialist
Lenskart Solutions Pvt. Ltd.
02.2022 - 12.2024
Client Servicing Assistant Manager
Life Is More
02.2016 - 04.2016
Client Servicing Executive
Akar Advertising & Marketing Pvt. Ltd.
09.2013 - 08.2015
Internship
Locus in-destination media & marketing
06.2013 - 08.2013
PGDM - Media & Advertising
Welingkar Institute of Management
BBA - Mumbai, India
St. Andrews College of Arts, Science And Commerce
H.S.C. - Mumbai, India
St. Aloysius Junior College
S.S.C. - Mumbai, India
St. Aloysius High School