Dinesh Prabhu Haridoss

• Handled integration using Flow Designer and resigned many workflow to Flow Designer.
• Implemented enhancement on Table level, Field level based on Customer requirement.
• Have worked on integrating data between Jira and ServiceNow in a bidirectional way.
• Have worked on more Catalog items and redesigned using Flow designer as per the requirements.
• Adapt in understanding the Business needs and provisioning technology solution for ServiceNow implementation and upgrade activities.
• Have implemented a ServiceNow instance from scratch for Incident Module for one of our client.

• Have been in couple of roles and have been part of couple of projects
• Initiated as a Remote Desktop support resource, moved to Service Now tool
• Have been working as a Service Now resource for 3+ years, gained good hands on experience on the tool.

• Have been working as a Remote Desktop support engineer, providing Technical support for Netgear Products.

• Have been working as a Quality Analyst, examining the support provided by the customer service agent & verifying/validating the Health insurance policies.

Have worked on Integrating Hardware Asset data (Server, computers, computer peripherals & so on) from a third party tool to Servicenow

Worked on Finance Management Module of ServiceNow and developed many catalog items based on the Story development requirements.