DINESHRAJ KARUNANIDHI
Chennai
Summary
I am a productive Operations Supervisor with 14 years of experience in HR Operations and employee management. My expertise includes overseeing day-to-day activities, leading teams, and driving continuous improvement initiatives. I excel in stakeholder engagement and optimizing operational performance while ensuring compliance and quality standards. Through strategic problem-solving and effective communication, I consistently enhance team productivity and customer satisfaction.
Overview
17
17
years of professional experience
Work History
HR Lead Admin
Resillion India Private Limited
12.2024 - Current
- Directed successful deployment of UKG Ready HRIS System, meeting project deadlines and budget constraints.
- Formulated effective HR procedures to streamline operations.
- Transitioned Global HR Operations and payroll processes to Bengaluru, optimizing service delivery.
- Supervised recruitment phases, achieving timely finalization and compliance with business objectives.
- Facilitated onboarding process for management-level joiners, ensuring smooth integration into the company.
Associate Operations Manager
Accenture
02.2022 - 06.2024
- Company Overview: A service company that provides technology and consulting services
- Managed team of 16 members under HR Operations service delivery for US & Europe region
- Set targets for the team and ensure target achievement adhering to Service Level Agreements
- Responsible for maintaining up-to-date Work Instructions for all the processes operated in the teams
- Manage operations with effective controls to minimize risk factors
- Managed Hire to Retire HR Operations including Helpdesk, Benefits & Pension, Work Force Data Management, and Onboarding
- Work closely with Clients across Europe to set up and train the team members on processes
- Analyze volumes and trends to set targets for the team on daily transactions
- Work with business transformation team to analyze risk and update performance logs
- Improved operations through consistent hard work and dedication
- Motivate and train employees to maximize team productivity
- Evaluate team member performance and productivity, providing feedback and implementing corrective actions
Team Manager
Barclays Global Service Centre
02.2014 - 02.2022
- Company Overview: A global financial services company
- Managed team of 15 as a Team Manager
- Handled Talent Acquisition Operations and Employee Data Management for UK, India, US & APAC region
- Resolved customer service issues and evaluated employee performance
- Published monthly dashboards on team's performance
- Conducted regular briefings for the team
- Motivated team members to develop and achieve their career goals
Senior Officer
WIPRO BPO
12.2011 - 01.2014
- Company Overview: A global leader in IT services, consulting, and business process services
- Handled Employee and unit HR queries
- Managed coding for Federal, State, and Local tax
- Worked with Cross-Functional Teams to ensure customer needs are met
Process Associate
TCS E-SERVE, Citi Group
09.2009 - 07.2010
- Company Overview: Tata Consultancy Services' financial services branch providing banking solutions
- Handled Bank Account Opening
- Verified account opening forms and KYC norms per RBI norms
- Prepared MIS for the team
Junior Executive
M.M Imagine Technologies
10.2008 - 09.2009
- Company Overview: An organization providing technology services related to health insurance
- Handled claim denial and validation
- Reserved escalations and verified claim status
Education
Post Graduate Diploma - undefined
International College of Financial Planning
Chennai, Tamil Nadu05.2011
Bachelor of Commerce - undefined
Agurchand Manmull Jain College
Chennai, Tamil Nadu05.2008
Skills
- KYC
- Ms office
- Performance Monitoring
- Process Mapping
- Performance Management System
- SAP HR
- ServiceNow
- SuccessFactors
- SmartRecruiter
- Siebel
- UKG Ready
- Stakeholder Management
- Taleo
- Process Excellence
- HRO Transformation
LANGUAGES
English Native
Tamil Native
Accomplishments
- CI Champion
- Completed multiple Continuous Improvement projects resulting in significant operational efficiency.
- Process Transition Leadership
- Successfully transitioned Complex Screening process from UK, US & APAC Global Service Centre in Chennai in 2017 as a process expert.
Timeline
HR Lead Admin
Resillion India Private Limited
12.2024 - Current
Associate Operations Manager
Accenture
02.2022 - 06.2024
Team Manager
Barclays Global Service Centre
02.2014 - 02.2022
Senior Officer
WIPRO BPO
12.2011 - 01.2014
Process Associate
TCS E-SERVE, Citi Group
09.2009 - 07.2010
Junior Executive
M.M Imagine Technologies
10.2008 - 09.2009
Post Graduate Diploma - undefined
International College of Financial Planning
Bachelor of Commerce - undefined
Agurchand Manmull Jain College
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