Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Work Availability
Software
Interests
Timeline
Dip Chatterjee

Dip Chatterjee

Serampore

Summary

Overall, 2 Years of IT Experience and currently working as System Support
Engineer at Cognizant. Working under RJE Analyst with an experience in
Mainframe Support domain. Enthusiastic individual keen to build engineering
knowledge. Natural problem solver and collaborator with customer-centric
mindset. Offers flexible schedule and call out service support.
Currently, I want to build a sustainable career as a data analyst.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior System Engineer

Cognizant
Kolkata
06.2022 - 09.2024
  • Managed intricate mainframe tasks while swiftly coordinating job control language (JCL) processes, achieving an uninterrupted functioning rate leading to zero downtime during peak operational hours over a six-month period.
  • Directed the flawless execution of complex mainframe projects for clients such as John Deere, ensuring consistent operation of critical jobs with a 99% uptime, and swift issue resolution throughout project timelines.
  • Implemented advanced batch job submission techniques, adhering to established SOPs that improved operational efficiency by 30% and enhanced system performance across 50+ critical applications, resulting in reduced job processing time by 40%.
  • Escalated critical, high-priority issues to a higher level, ensuring minimum downtime and enhanced system reliability.
  • Streamlined communication protocols resulted in the avoidance of 15 SLA breaches over a six-month period, enhancing operational efficiency and ensuring seamless process routing for critical issue resolution.
    Employing expertise on Outside View (WCS) to monitor PGM programs, check password reset, account suspension, and printer rerouting.
    Dealing with client issues regarding mainframe applications.
  • Documented technical S.O.Ps.
  • I also provided KTs to my subordinates.
    Analyzed operational improvements against KPIs to measure progress.
    Assessed risks associated with new business opportunities through detailed analysis.

  • Designed and implemented advanced predictive models to forecast market movements.

  • Evaluated customer feedback to identify areas for product and service improvement.

Education

Bachelor of Technology - Electronics And Communication Engineerng

Supreme Knowledge Foundation Group of Institutions, Chandannagar
08-2021

Skills

  • Client service and support
  • Virtualization
  • Helpdesk operations
  • Reporting and documentation
  • IT service management
  • Microsoft SQL
  • Job control language (JCL)
  • ETL processes
  • Visual data representation
  • Data formatting
  • Data filtering
  • Structured query language (SQL)
  • Transact SQL
  • Time-series analysis
  • Technical management
  • Data Management
  • Escalations management
  • Client management

Certification

  • Power BI
  • SQL
  • CompTIA A+

Languages

Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1

Websites

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Power BI

SQL Server Management Studio

ServiceNow

QWS3270

OutsideView

Interests

Music

PC Games

Reading books

Movies/Series

Timeline

Senior System Engineer - Cognizant
06.2022 - 09.2024
Supreme Knowledge Foundation Group of Institutions - Bachelor of Technology, Electronics And Communication Engineerng

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Dip Chatterjee