Shashank Singh

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Day to day Operations and sanity check. To provide support to the customer on Information and System 

Application Security related requests and issues. Identifying and highlighting zero-day risks to the customer 

and suggesting corresponding remediation plans against each highlighted risk. Monitoring and Maintenance of policies to manage access of end-users, devices and applications.

Operation, Management, Technical Support, Server Support, Network Support, Application & Mis Support Security Support, Desktop Support, Senior System Engineer, 03/01/23, Present, Perfection Info, Lucknow, UP, Territory IT Manager, 06/01/22, 01/31/23, Mahindra Finance, Lucknow, UP, Technical/Application support Engineer, 02/01/17, 05/31/22, Income Tax Business Application (TCS)

• RSA token alloting,Pin generation,Pin restting and unblocking.
  Multiple network issue related to ITBA application.
  DSC installation,registration,alloting and unblock issues.
  Read write error on ITBA/ITD Application.
  E-filing TDS-CPC, CPC-ITR Queures and technical issues.
  Server Related Issues.
  Applications and URL related issue.
  JVM/J-Initiator issues related query of ITBA Applications.
  Netmeeting/Remote access queries to solve ITBA/HRMS problems.
  Citrix installation for ITBA.
  Resolve the multiple issue has been raised on ITBA Helpdesk.
  Laptop installtion has per ITBA complaince and create AD.
  Hands-On training has been provided to new users of CBDT.
  Some Internal Works has been done with approval of Admin&Tps Local RRC.

• MFD allocation to branches and installation and trouble shooting.
  Rack dressing should be proper and assets need to installed properly in every branches As per the Network structure.
  BAMS update of assets record as per physical availability.
  Need to raise projection as per the position ID received from HR/SH only
  NOT WORKING ASSET /TAB/BTP/DESKTOP/LAPTOP/OTHERS Marking for disposal.
  BAMS-Audit Q-4 Require it's Urgent All Branch's
  BT Repairing Weekly Basis Sent To MFGSM Team/ Evolute BAMS Under repair BTP/ Evolte service canter details. Check branch Wise
  Formal Meeting with DM IT related issue in your branch Like BT Printer Laptop /desktop Link issue MDF printer issue/others
  BAMS Auto Alert Employee without Any IT Asset /Employees without Bluetooth Printer/BT Printer assessment/RESIGNED USER EXCEPTION REPORT Check daily Basis
  SSD tickets/DWM tickets showing in assigned stage for L2 team. Average Ticket count /person 12-15,Check,Following is the assigned stage tickets,
  Check and close before TAT breach/ DWM should address on daily Basis in BAMS L2 TAT Observation/Close it timely
  New Requirement Desktop/laptop/BT printer/BT charge/Lan Port issue/Wi-Fi device/others Monthly Requirement Basis
  Counter Copy Ricoh,Canon,Epson & Konica Update in 25 every Monthly
  Wi-Fi Password policy Wi-Fi Password policy for intranet and change in every 45 days.
  User induction Training program need to start along with IT Asset Handover To User Like-BTP allocation& Laptop/Desktop Any IT Asset
  Standard power parameters given below for your reference
  L2 ABITS will visit all his branches once within month including proactive visits/ RBITS will ensure his visit for all locations within two-three months of span and complete
  Branch Audit reports quarterly.