Kumaravel
Bangalore
Summary
A seasoned professional with over 9+ years of rich cross-cultural experience in the areas of Information Technology. Ability to manage and complete projects to the highest standards meticulously and within specified deadlines of the work. Ability to handle multiple tasks and work independently as well as in a team. Have strong analytical skills with the ability to follow project standards and decision-making capability. Exceptional ability to quickly master new concepts and applications. Ability to communicate comfortably at all levels, thereby ensuring good
teamwork
Overview
13
13
years of professional experience
Work History
Senior System Engineer
Merck Pvt Ltd
01.2017 - Current
- Working as Senior System Engineer (Support Engineer) at Merck India Pvt Ltd
- Good Knowledge with the Installation, configuration & troubleshooting of Microsoft Windows 10 and Having Knowledge in Windows Server Operating Systems like Windows Server 2008,2016,2019 and 2022
- Installation and configuration of MAC operating system
- Have actively participated in the design, implement, and execute test plans for VMWare devices
- Coordinated with DB Team and Created a new DB
- Knowledge and experience utilizing remote access technology such as Citrix and VPN
- Having experience in Virtual desktop image creation and managing
- Experience supporting Microsoft Office 365 applications
- Good experience in handling Symantec and encryption-related issues
- Knowledge in AD, DNS, DHCP, WSUS and WDS
- Knowledge of data backup and recovery systems/applications
- Adept in handling server issues, troubleshooting, and providing second and third-level support in system or server-level problems
- Addressing the tickets and resolving the user’s queries within SLA
- Troubleshooting and identifying Hardware and Application issues on Servers, Laptops, Desktops and Mobiles
- Providing support for remote location users through Remoting tools such as Dame Ware, SCCM etc., Troubleshooting from the remote end
- (Mail client problems, software issues, virus problems etc.)
- Managing files and giving proper permission to network folders, quota allocation, ID
- Outlook configuration and troubleshooting
- Analyzing the requirements of the client
- Co-ordinating with vendors for software license and Hardware issues and new requirements
- Mobile Device Administration; By using AirWatch
- Solely responsible for all IT decision making, support and administration at a site of more than 200 ‘demanding users’ in a fast paced architectural and engineering environment
- Implemented a new in-house printing solution that includes multi-functional copier, printers, scanners and wide format printer
- Created Windows Virtual Machines as per the business requirements
- Maintaining daily Servers backup Movement
- Installing VMware Tools on the Guest OS
- Bit Locker Administration
- Checking event viewer log files to diagnose the issues
- Managed user accounts, groups, print queues and controlling access rights using Active Directory
- Troubleshooting End Users Disk Encryptions/Decryption issues
Customer Support Engineer
HCL Services Pvt Ltd
01.2012 - 01.2017
- Installation of Hardware devices and operating systems
- Installation and Troubleshooting Cisco VPN client
- Installation and troubleshooting of McAfee safe boot encryption
- Configuring Wi-Fi in client machines
- Joining Client PCs to Domain etc
- Configuring IP addresses, Checking Connectivity between client devices and server
- Configuring and taking regular backup of Outlook (2003, 2007, and 2010)
- Troubleshooting Printer connectivity issue
- Installation & troubleshooting of HP & Dell Workstations and laptops
- Installing and troubleshooting application through remote
- Installing, Configuring, and managing local and networking interface printers
- Managing users, groups, and implementing group policies
- Installation and Configuration of application software as per user required
Education
Master's in Computer Applications - MCA
Annamalai University
Bangalore.Skills
- Windows system administration
- MacBook Operation
- Asset Managment
- Incident management
- Troubleshooting and diagnosis
- Technical support
- Virtualization
- Hardware and software installation
- Cloud computing
Timeline
Senior System Engineer
Merck Pvt Ltd
01.2017 - Current
Customer Support Engineer
HCL Services Pvt Ltd
01.2012 - 01.2017
Master's in Computer Applications - MCA
Annamalai University
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