Dipak Chauhan
Mumbai
Summary
Accomplished Senior Associate with a track record in training and team development. Known for meticulous attention to detail and strong financial reporting skills, committed to driving operational excellence and client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Associate Level 2
Apex Fund Services
Navi Mumbai
11.2021 - Current
- Managed client accounts and maintained strong relationships with Clients.
- Prepared regular reports on account status and client feedback for management review.
- Led meetings with clients to discuss project progress and address concerns.
- Trained new team members on account management best practices and tools.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Prepared monthly financial statements for each account.
- Maintained accurate records of all customer interactions in the CRM system.
- De-escalated customer interactions by providing alternative solutions to issues.
- Created comprehensive reports on account performance and presented them to senior management.
- Ensured compliance with industry regulations when dealing with clients.
Specialist - Financial Services Operations
DST Worldwide Services India Pvt Ltd (SS&C Technologies)
Navi Mumbai
07.2020 - 11.2021
- Fund Reconciliation: Reconciled all funds using the Funds Reconciliation tool, categorizing transactions by type (subscriptions, redemptions, interest, switches).
- AML & KYC Checks: Performed comprehensive AML/KYC checks on various entity types—including Individuals, Trusts, Companies, and Government Bodies—verifying investment and adviser details prior to processing .
- Dealing & Reporting: Processed instructions such as redemptions and transfers after KYC clearance. Initiated reporting on transaction data, unit settlements, monthly statements, and tax statements.
- Investor Relations: Maintained direct communication with investors, advisors, and companies to resolve inquiries promptly
- Transaction Management: Facilitated a wide range of transactions including sales, redemptions, swaps, and conversions across multiple currencies, ensuring seamless operations.
- Quality Control: Implemented rigorous quality control for all transactions prior to the valuation point to enhance accuracy and reliability.
Senior Associate
Atos-Syntel
Navi Mumbai
06.2014 - 06.2020
- Transaction Processing: Handled UK-based transaction processes including sales, redemptions, switches, and conversions in multiple currencies.
- Operational Integrity: Conducted quality checks on transactions before valuation points and analyzed information to identify potential risks.
- Collaboration: Maintained close working relationships with New Business, ICM, and Relationship Managers to ensure smooth workflow management.
Education
BBA - Bachelor of Commerce
Mumbai University
Mumbai06-2014
Skills
- Account management
- Financial reporting
- Client relations
- AML compliance
- KYC verification
- Customer service
Accomplishments
Top performer Award 2023,2024
Certification
Investment Operations Certificate - Level 1
Timeline
Senior Associate Level 2
Apex Fund Services
11.2021 - Current
Specialist - Financial Services Operations
DST Worldwide Services India Pvt Ltd (SS&C Technologies)
07.2020 - 11.2021
Senior Associate
Atos-Syntel
06.2014 - 06.2020
BBA - Bachelor of Commerce
Mumbai University