Dipak Parmar
QA - Team Leader
Ahmedabad,Gujarat
Summary
Experienced Technical Support with over 7 years of experience in IT industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
QA Lead
Inventyv Software Services Pvt. Ltd.
Ahmedabad
06.2021 - Current
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Improved quality processes for increased efficiency and effectiveness.
Technical Support Team Leader
I Link Infosoft Consultants Private Limited
Ahmedabad
01.2016 - 05.2021
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Promoted efficiency among departments with prompt resolution of system issues.
- Assisted with updating technical support best practices for use by team.
- Researched product and issue resolution tactics to address customer concerns.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Responded promptly to incoming sales leads and requests for technical support.
- Documented support interactions for future reference.
- Submitted service tickets for equipment maintenance requests.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
Technical Support Engineer
Timing Technologies India Private Limited
Hyderabad
01.2014 - 12.2015
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Maintained response times to support business continuity.
- Researched new tactics to better hone responses and shorten remediation times.
- Analyzed existing SQL queries to identify opportunities for improvements.
- Developed custom database objects, stored procedures and delivered application support.
Education
Bachelor of Engineering - Information Technology
Gandhinagar Institute of Technology
Gandhinagar Gujarat 08.2009 - 06.2014
Skills
Problem-solving abilities
Employee training
Operations monitoring
Technical troubleshooting
Team building
Technical fault tracking
Customer relationship management
Bug tracking
Technical issues analysis
Software diagnosis
Customer service expert
Remote Diagnostics
SQL
Maintenance and Repair
JSON mapping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkPart TimeLocation Preference
RemoteHybridAdditional Information
- Salary Details
Current Salary:- 9 Lakhs per Annum
Expected Salary:- 11 Lakhs per Annum (Negotiable)
Timeline
QA Lead
Inventyv Software Services Pvt. Ltd.
06.2021 - Current
Technical Support Team Leader
I Link Infosoft Consultants Private Limited
01.2016 - 05.2021
Technical Support Engineer
Timing Technologies India Private Limited
01.2014 - 12.2015
Bachelor of Engineering - Information Technology
Gandhinagar Institute of Technology
08.2009 - 06.2014