Dipak Parmar
QA - Team Leader
Ahmedabad,Gujarat
Summary
Experienced Technical Support with over 7 years of experience in IT industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
QA Lead
Inventyv Software Services Pvt. Ltd.
Ahmedabad
06.2021 - Current
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Improved quality processes for increased efficiency and effectiveness.
Technical Support Team Leader
I Link Infosoft Consultants Private Limited
Ahmedabad
01.2016 - 05.2021
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Promoted efficiency among departments with prompt resolution of system issues.
- Assisted with updating technical support best practices for use by team.
- Researched product and issue resolution tactics to address customer concerns.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Responded promptly to incoming sales leads and requests for technical support.
- Documented support interactions for future reference.
- Submitted service tickets for equipment maintenance requests.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
Technical Support Engineer
Timing Technologies India Private Limited
Hyderabad
01.2014 - 12.2015
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Maintained response times to support business continuity.
- Researched new tactics to better hone responses and shorten remediation times.
- Analyzed existing SQL queries to identify opportunities for improvements.
- Developed custom database objects, stored procedures and delivered application support.
Education
Bachelor of Engineering - Information Technology
Gandhinagar Institute of Technology
Gandhinagar Gujarat 08.2009 - 06.2014
Skills
Problem-solving abilities
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
RemoteHybridAdditional Information
- Salary Details
Current Salary:- 9 Lakhs per Annum
Expected Salary:- 11 Lakhs per Annum (Negotiable)
Timeline
QA Lead
Inventyv Software Services Pvt. Ltd.
06.2021 - Current
Technical Support Team Leader
I Link Infosoft Consultants Private Limited
01.2016 - 05.2021
Technical Support Engineer
Timing Technologies India Private Limited
01.2014 - 12.2015
Bachelor of Engineering - Information Technology
Gandhinagar Institute of Technology
08.2009 - 06.2014
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