Dipak Sidhdhapara
System Administrator
Ahmedabad
Summary
Experienced System Administrator with a strong background in managing IT infrastructure, user support, and network operations within enterprise and healthcare environments. Skilled in Office 365 administration, Active Directory, and endpoint monitoring using tools like Zabbix and ManageEngine. Proven ability to handle user onboarding/offboarding, troubleshoot hardware, software, and network issues, and maintain compliance with healthcare regulations such as HIPAA. Experienced in configuring SharePoint, performing email migrations, and supporting secure communication across clinical and non-clinical teams. Known for improving support response times through clear documentation and effective cross-team collaboration.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Technical Support
WPG Consulting
12.2023 - Current
- Increased customer satisfaction by providing expert technical support and addressing concerns promptly.
- Improved customer satisfaction by providing technical support on ink-related inquiries and concerns.
- Increased client satisfaction by providing exceptional technical support for audiovisual systems.
- Increased customer satisfaction by providing expert technical support for electronic products.
- Provided expert technical support, resolving complex integration issues swiftly and efficiently.
- Boosted team efficiency by providing expert technical support to colleagues and clients.
- Provided technical support to end-users, resolving connectivity issues promptly and effectively.
- Handled employee onboarding and offboarding processes, including provisioning and deprovisioning of user accounts, hardware setup, access rights, and license management.
- Administered Microsoft Office 365, including Exchange Online, Teams, OneDrive, and user management.
- Managed and configured SharePoint Online sites, permissions, and document libraries to facilitate secure collaboration and content sharing.
- Conducted vulnerability assessments and supported remediation efforts to strengthen IT security posture.
- Monitored network and server performance using Zabbix, ensuring uptime, availability, and timely incident response.
Support Engineer
Techrover Solutions
05.2023 - 12.2023
- Act as the first point of contact for all application-related issues raised by users or clients.
- Monitor application performance and ensure availability, reliability, and stability.
- Troubleshoot and resolve incidents related to in-house or third-party applications.
- Work closely with development and infrastructure teams to escalate and resolve complex issues.
- Deploy application updates, patches, and configurations as required.
- Maintain and update technical documentation, knowledge base articles, and user guides.
- Perform routine system checks and scheduled application maintenance.
- Support data integration between applications and back-end systems (APIs, databases).
- Provide user training and functional support where needed.
System Administrator
TecStub
01.2023 - 05.2023
- Collaborated with software developers to implement, develop, and test installations and updates on Linux-based systems, ensuring smooth deployments and long-term system stability.
- Established effective communication channels between IT support staff and end-users, resulting in significantly improved issue resolution times and overall user satisfaction.
- Simplified troubleshooting and onboarding processes by creating comprehensive documentation on system configurations, IT procedures, and technical best practices.
- Planned and executed hardware and software upgrades, ensuring minimal downtime and alignment with organizational requirements.
Sr. Engineer
Nscope
03.2022 - 10.2022
- Administered Office 365 email accounts, including user creation, license assignment, and mailbox configuration.
- Resolved Office 365 and Exchange-related technical issues, ensuring minimal downtime and optimal performance.
- Performed email migrations, including mailbox data transfer and DNS configuration.
- Configured and managed Wi-Fi routers, ensuring secure and stable wireless connectivity.
- Managed user and computer accounts within a Windows Server Active Directory domain environment.
- Handled Group Policy Object (GPO) configurations to enforce organizational IT policies across the network.
Jr. Technicalsupport
MSBC Group
10.2018 - 12.2021
- Maintain and manage hardware, software, and networking infrastructure in alignment with organizational requirements.
- Keep an up-to-date inventory and asset list of the complete IT network infrastructure.
- Install and configure computer hardware, operating systems, and a wide range of software applications.
- Monitor and manage endpoints across the network using ManageEngine Desktop Central.
- Diagnose and resolve issues related to operating systems, including installation, configuration, and performance troubleshooting.
- Provide end-user support for hardware, software, and networking issues across Windows, macOS, and Linux (Ubuntu) environments.
- Install and configure multiple operating systems, including Windows XP, Vista, 7, 8/8.1, 10, and Ubuntu Linux.
- Troubleshoot and support macOS-related problems.
- Perform cabling and crimping for system and network setup.
- Configure and troubleshoot local and network printers, scanners, and multifunction devices.
- Install drivers, antivirus software, and network printers; maintain up-to-date security and performance patches.
- Handle Microsoft Outlook setup, backup/restore processes, and issue resolution.
Education
JCHNE + HARDWARE -
Jetking
Junagadh, India 04.2001 -
Skills
Office 365 Administration (Exchange, SharePoint, Teams)
Timeline
Technical Support
WPG Consulting
12.2023 - Current
Support Engineer
Techrover Solutions
05.2023 - 12.2023
System Administrator
TecStub
01.2023 - 05.2023
Sr. Engineer
Nscope
03.2022 - 10.2022
Jr. Technicalsupport
MSBC Group
10.2018 - 12.2021
JCHNE + HARDWARE -
Jetking
04.2001 -
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