Kushagra Kundu

User & Access Management : Handling user accounts, groups, and organizational units while ensuring proper access controls.
Security & Compliance : Implementing security policies and ensuring compliance with industry standards.
Workspace Services Administration : Configuring and maintaining core services like Gmail, Drive, Calendar, Meet, and Chat.
Troubleshooting & Support : Diagnosing and resolving technical issues related to Google Workspace applications and integrations.
Cloud Infrastructure & Email Routing : Managing cloud-based mail delivery, filtering technologies, and mobile device management.
Technical Sales & Consulting : Assisting teams with collaboration tools, advising on best practices, and supporting digital transformation.

Expertise Areas : Well-versed in Exchange Online, SharePoint Online, Security and Compliance, Auditing, and messaging infrastructure security.
Mail-Flow Management : Specializes in handling MailFlow routing and related issues in Exchange Online.
Migration Experience : Hands-on experience with Hybrid, Cutover, staged, and IMAP migrations.
Client Representation : Represents clients and communicates with enterprise customers via telephone and written correspondence to resolve complex issues in Microsoft Office 365 and Hybrid environments.
Cross-Team Collaboration : Works with resources from other teams to resolve cross-team and cross-product technical issues; collaborates with Technical Advisors, SEEs, and Team Leads to troubleshoot complex problems.
Best Practices : Consistently shares best practices with team members and serves as a technical resource for broad and complex issues.
Technical Documentation : Creates technical documents for internal reference and acts as a resource for resolving complex issues.