Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Publications
Timeline
Generic

PARAG BABAN RAMTEKE

Chandrapur, MH

Summary

Technical Lead with expertise in incident resolution and cloud security. Achieved a 50% increase in SLA resolution rates through effective implementation of Microsoft 365 security configurations. Skilled in team management and collaboration, successfully driving onboarding initiatives and enhancing operational efficiency with innovative solutions.

Overview

18
18
years of professional experience
10
10
Certification

Work History

Spearheaded cross-functional onboarding initiatives for Assist 365, streamlining access provisioning for global support teams. Directed migration of Amplify wikis to Engineering Hub, improving content discoverability and compliance. Resolved escalated incidents in Tier 1, 2, and 3 technical support, enhancing SLA resolution rates by 50%. Implemented security configurations for Microsoft 365 and Azure AD services, increasing identity security by 40%. Managed a team of technical writers responsible for developing wiki content for Amplify features. Facilitated weekly operational syncs and audit readiness activities, encompassing risk assessments, and SLA tracking. Collaborated with audit teams to achieve successful third-party security audits with zero non-conformities. Authored knowledge base articles and FAQs, decreasing support ticket volume by 15%.

Tech Mahindra Allyis
Hyderabad
10.2019 - Current
  • Spearheaded cross-functional onboarding initiatives for Assist 365, streamlining access provisioning for global support teams.
  • Directed migration of Amplify wikis to Engineering Hub, improving content discoverability and compliance.
  • Resolved escalated incidents in Tier 1, 2, and 3 technical support, enhancing SLA resolution rates by 50%.
  • Implemented security configurations for Microsoft 365 and Azure AD services, increasing identity security by 40%.
  • Managed a team of technical writers responsible for developing wiki content for Amplify features.
  • Facilitated weekly operational syncs and audit readiness activities, encompassing risk assessments, and SLA tracking.
  • Collaborated with audit teams to achieve successful third-party security audits with zero non-conformities.
  • Authored knowledge base articles and FAQs, decreasing support ticket volume by 15%.

Delivered comprehensive technical solutions and executed projects for US-based clients. Managed tiered support (L1-L3) for global clients, ensuring efficient issue resolution across platforms. Administered post-migration support for Office 365, including Exchange Online, and ADFS. Led troubleshooting for Outlook and mailbox administration to enhance user experience. Supported cloud platforms such as Azure and AWS, implementing Microsoft Suite tools. Monitored server performance, resolved alerts, and provided VMware support in diverse environments. Facilitated client communications to gather requirements and align technical configurations. Mentored internal teams, enhanced SOPs, and developed repeatable IT implementation models.

Moksh Tech
Ahmedabad
05.2018 - 09.2019
  • Delivered comprehensive technical solutions and executed projects for US-based clients.
  • Managed tiered support (L1-L3) for global clients, ensuring efficient issue resolution across platforms.
  • Administered post-migration support for Office 365, including Exchange Online, and ADFS.
  • Led troubleshooting for Outlook and mailbox administration to enhance user experience.
  • Supported cloud platforms such as Azure and AWS, implementing Microsoft Suite tools.
  • Monitored server performance, resolved alerts, and provided VMware support in diverse environments.
  • Facilitated client communications to gather requirements and align technical configurations.
  • Mentored internal teams, enhanced SOPs, and developed repeatable IT implementation models.

Directed IT infrastructure development for five projects, including networks, firewalls, and server deployments. Installed and maintained backup systems, antivirus solutions, digital boards, and simulators. Delivered user support and training while managing assets and coordinating third-party vendors. Streamlined IT operations through policy development, budget planning, and improved documentation standards. Established IT policies with clear usage guidelines and security procedures to enhance compliance. Managed software licensing agreements for over 1,000 users to ensure regulatory compliance. Trained staff members on new technologies to improve operational efficiency.

Anglo Eastern Maritime Academy
Karjat
03.2013 - 08.2017
  • Directed IT infrastructure development for five projects, including networks, firewalls, and server deployments.
  • Installed and maintained backup systems, antivirus solutions, digital boards, and simulators.
  • Delivered user support and training while managing assets and coordinating third-party vendors.
  • Streamlined IT operations through policy development, budget planning, and improved documentation standards.
  • Established IT policies with clear usage guidelines and security procedures to enhance compliance.
  • Managed software licensing agreements for over 1,000 users to ensure regulatory compliance.
  • Trained staff members on new technologies to improve operational efficiency.

Administered DNS, DHCP, Active Directory, FortiGate firewalls, and IIS for blended learning environments. Implemented Apache, PHP, MySQL, and Joomla systems to advance digital campus initiatives. Provided remote support including asset tagging, mailbox setups, backups, and IT procurement services. Trained over 200 users in Microsoft Office, basic networking, and data management practices. Conducted regular audits of systems to uphold digital hygiene standards. Managed user accounts with password resets and access level modifications to enhance security.

Samundra Institute of Maritime Studies
Lonavala
07.2007 - 02.2013
  • Administered DNS, DHCP, Active Directory, FortiGate firewalls, and IIS for blended learning environments.
  • Implemented Apache, PHP, MySQL, and Joomla systems to advance digital campus initiatives.
  • Provided remote support including asset tagging, mailbox setups, backups, and IT procurement services.
  • Trained over 200 users in Microsoft Office, basic networking, and data management practices.
  • Conducted regular audits of systems to uphold digital hygiene standards.
  • Managed user accounts with password resets and access level modifications to enhance security.

Education

MBA - Information Technology

Pune
Pune
05-2007

Skills

  • Generative AI development
  • Program management skills
  • Prompt engineering techniques
  • Project management
  • Incident resolution
  • Security configuration
  • Security monitoring: Azure Monitor
  • Azure virtual machines management
  • ServiceNow ITSM expertise
  • Project scheduling: Microsoft Project
  • Data visualization: Power BI
  • Multi-tenant architecture design
  • Single sign-on (SSO) implementation

Certification

  • Project Management Professional (PMP) Certified
  • Certified ScrumMaster
  • Practical Project Manager
  • Scrum Alliance AI & Agility: A Comprehensive Introduction
  • Microsoft Azure AI Vision solution
  • ITIL 4.0 & 3.0
  • Project Management Institute Generative AI Overview for Project Managers
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft Certified: Azure Solutions Architect Expert
  • Microsoft Certified: Azure AI Fundamentals

Languages

  • English
  • Hindi
  • Gujarati
  • Marathi

Publications

  • Simulation of WAN Routing Protocols – Designed and implemented RIP, IGRP, EIGRP, Frame Relay.
  • WAN Network Design – Set up WAN infrastructure at Samundra Institute.
  • Research – Published paper on environmental impacts on seawater for BP Marine.

Timeline

Spearheaded cross-functional onboarding initiatives for Assist 365, streamlining access provisioning for global support teams. Directed migration of Amplify wikis to Engineering Hub, improving content discoverability and compliance. Resolved escalated incidents in Tier 1, 2, and 3 technical support, enhancing SLA resolution rates by 50%. Implemented security configurations for Microsoft 365 and Azure AD services, increasing identity security by 40%. Managed a team of technical writers responsible for developing wiki content for Amplify features. Facilitated weekly operational syncs and audit readiness activities, encompassing risk assessments, and SLA tracking. Collaborated with audit teams to achieve successful third-party security audits with zero non-conformities. Authored knowledge base articles and FAQs, decreasing support ticket volume by 15%.

Tech Mahindra Allyis
10.2019 - Current

Delivered comprehensive technical solutions and executed projects for US-based clients. Managed tiered support (L1-L3) for global clients, ensuring efficient issue resolution across platforms. Administered post-migration support for Office 365, including Exchange Online, and ADFS. Led troubleshooting for Outlook and mailbox administration to enhance user experience. Supported cloud platforms such as Azure and AWS, implementing Microsoft Suite tools. Monitored server performance, resolved alerts, and provided VMware support in diverse environments. Facilitated client communications to gather requirements and align technical configurations. Mentored internal teams, enhanced SOPs, and developed repeatable IT implementation models.

Moksh Tech
05.2018 - 09.2019

Directed IT infrastructure development for five projects, including networks, firewalls, and server deployments. Installed and maintained backup systems, antivirus solutions, digital boards, and simulators. Delivered user support and training while managing assets and coordinating third-party vendors. Streamlined IT operations through policy development, budget planning, and improved documentation standards. Established IT policies with clear usage guidelines and security procedures to enhance compliance. Managed software licensing agreements for over 1,000 users to ensure regulatory compliance. Trained staff members on new technologies to improve operational efficiency.

Anglo Eastern Maritime Academy
03.2013 - 08.2017

Administered DNS, DHCP, Active Directory, FortiGate firewalls, and IIS for blended learning environments. Implemented Apache, PHP, MySQL, and Joomla systems to advance digital campus initiatives. Provided remote support including asset tagging, mailbox setups, backups, and IT procurement services. Trained over 200 users in Microsoft Office, basic networking, and data management practices. Conducted regular audits of systems to uphold digital hygiene standards. Managed user accounts with password resets and access level modifications to enhance security.

Samundra Institute of Maritime Studies
07.2007 - 02.2013

MBA - Information Technology

Pune

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