Dipali Mahadik
L1 NOC Engineer
Pune,Maharashtra
Summary
Experienced NOC Engineer with proven skills in system security and troubleshooting. In-depth understanding of IT systems and networks, working tirelessly to improve route performance. Interacts regularly with clients, documenting services provided and issues addressed.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
L1 NOC Engineer
Futurism Technology
Pune
03.2022 - Current
- Monitoring and maintaining network devices by Op-manager.
- Configure and troubleshoot VLANs and Trunk Ports.
- Managing users, email licenses and policies in O365.
- Provide technical support to client via phone and email.
- Managed Sophos (EDR) Endpoint Protection, agent deployment, policy creation,management.
- Supported global network users with connectivity, VPN, and access issues.
- Working on IBM QRadar for Monitoring & Investigating the security events.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Updated internal customers regarding open tickets and status of resolutions.
- Designed, tested and implemented network servers, infrastructure and software.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
Associate NOC Engineer
Gazon Communication
Pune
01.2019 - 03.2022
- Configuring and troubleshooting router, Wi-Fi router , wireless devices
- Creating dude and monitoring network by using DUDE TOOL, CACTI TOOL,OP-MANAGER TOOL, PRTG
- Coordinartion to Lease line customers and Operators on telephone, mail, and sms ,Create tickets
- Coordination to Vendor like, Tata, Airtel team.
- Receiving calls of lease line customer, operator and hearing their problems.
- Do basic troubleshooting and try to resolve problem such as speed,website browsing issue and connect-disconnect.
- Supported global network users with connectivity, VPN, and access issues.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Updated internal customers regarding open tickets and status of resolutions.
- Established positive working relationships with users to quickly resolve problems.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Troubleshot routers, layer 2 and 3 switches, and network firewalls.
- Created graphical reports to visualize network performance and uptime to management members.
- Delivered tier-3 support for co-location, customer backup networks, and ISP services.
- Closed first-time tickets quickly and met resolution volume requirements.
Education
Electronics And Telecommunication - Bachlore Of Engineering
Bharati Vidyapeeth College Of Engineering
Kolhapur 08.2012 - 05.2017
Skills
Switching Concepts: VLAN, VPN, and Inter-VLAN
TCP/IP-OSI Layers, IPv4 Subnetting
Routing Protocols - OSPF,EIGRP,BGP,-Spanning Tree Protocol(STP), RSTP, SNMP, AAA
Hands on experience on Huawei - S6730-H48X6C - S5735-L8T4X-A1 and Cisco - SF300-24 24-Port 10/100 Managed Switch - SG300-28 28-Port Gigabit Managed Switch
Tools
- DUDE
- CACTI
- OP-MANAGER
- PRTG
- MANAGE ENGINE
- EDR
- IBM MaaS 360
Timeline
L1 NOC Engineer
Futurism Technology
03.2022 - Current
Associate NOC Engineer
Gazon Communication
01.2019 - 03.2022
Electronics And Telecommunication - Bachlore Of Engineering
Bharati Vidyapeeth College Of Engineering
08.2012 - 05.2017