Summary
Overview
Work History
Education
Skills
Tools
Timeline
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Dipali Mahadik

Dipali Mahadik

L1 NOC Engineer
Pune,Maharashtra

Summary

Experienced NOC Engineer with proven skills in system security and troubleshooting. In-depth understanding of IT systems and networks, working tirelessly to improve route performance. Interacts regularly with clients, documenting services provided and issues addressed.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

L1 NOC Engineer

Futurism Technology
Pune
03.2022 - Current
  • Monitoring and maintaining network devices by Op-manager.
  • Configure and troubleshoot VLANs and Trunk Ports.
  • Managing users, email licenses and policies in O365.
  • Provide technical support to client via phone and email.
  • Managed Sophos (EDR) Endpoint Protection, agent deployment, policy creation,management.
  • Supported global network users with connectivity, VPN, and access issues.
  • Working on IBM QRadar for Monitoring & Investigating the security events.
  • Monitored and maintained network and software components according to established guidelines and best practices.
  • Updated internal customers regarding open tickets and status of resolutions.
  • Designed, tested and implemented network servers, infrastructure and software.
  • Kept detailed documentation on each support ticket and added lessons learned to knowledge base.

Associate NOC Engineer

Gazon Communication
Pune
01.2019 - 03.2022
  • Configuring and troubleshooting router, Wi-Fi router , wireless devices
  • Creating dude and monitoring network by using DUDE TOOL, CACTI TOOL,OP-MANAGER TOOL, PRTG
  • Coordinartion to Lease line customers and Operators on telephone, mail, and sms ,Create tickets
  • Coordination to Vendor like, Tata, Airtel team.
  • Receiving calls of lease line customer, operator and hearing their problems.
  • Do basic troubleshooting and try to resolve problem such as speed,website browsing issue and connect-disconnect.
  • Supported global network users with connectivity, VPN, and access issues.
  • Monitored and maintained network and software components according to established guidelines and best practices.
  • Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
  • Updated internal customers regarding open tickets and status of resolutions.
  • Established positive working relationships with users to quickly resolve problems.
  • Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
  • Troubleshot routers, layer 2 and 3 switches, and network firewalls.
  • Created graphical reports to visualize network performance and uptime to management members.
  • Delivered tier-3 support for co-location, customer backup networks, and ISP services.
  • Closed first-time tickets quickly and met resolution volume requirements.

Education

Electronics And Telecommunication - Bachlore Of Engineering

Bharati Vidyapeeth College Of Engineering
Kolhapur
08.2012 - 05.2017

Skills

    Switching Concepts: VLAN, VPN, and Inter-VLAN

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Tools

  • DUDE
  • CACTI
  • OP-MANAGER
  • PRTG
  • MANAGE ENGINE
  • EDR
  • IBM MaaS 360

Timeline

L1 NOC Engineer

Futurism Technology
03.2022 - Current

Associate NOC Engineer

Gazon Communication
01.2019 - 03.2022

Electronics And Telecommunication - Bachlore Of Engineering

Bharati Vidyapeeth College Of Engineering
08.2012 - 05.2017

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Dipali MahadikL1 NOC Engineer