Dipanjan Ghosh
Kolkata
Summary
Sales & Operations Leader with 14 years’ experience across Tata Croma, Reliance Digital, and Future Retail. Strong in business development, retail leadership, sales strategy, and institutional sales. Proven success in managing ₹3 Crore monthly business, leading 40+ members, and developing institutional partnerships, including Kolkata Police and Alkem. Experienced in building and maintaining strong business relationships with leading technology and electronics brands such as Apple, Samsung, LG, Sony, Dell, HP, Lenovo, Philips, and multiple channel partners. Skilled in advanced Excel, forecasting, MIS reporting, and developing decision-making dashboards for business growth.
Overview
15
15
years of professional experience
Work History
Sales Manager
Tata Croma
Kolkata
06.2022 - Current
- Managed full P&L, operations, staff deployment, and sales strategy execution.
- Achieved up to ₹3 Cr in monthly revenue via retail and institutional sales.
- Built and scaled B2B and channel partnerships, enabling revenue diversification.
- Developed dashboards for East India Management, improving reporting accuracy.
- Analyzed market trends to identify opportunities for expanding product offerings.
- Established strong relationships with key clients to foster loyalty and repeat business.
Department Manager
Reliance Retail Ltd
Kolkata
11.2021 - 05.2022
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Oversaw inventory control processes to maintain optimal stock levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Supported regional teams in forecasting, reporting and operational compliance.
Team Lead
Reliance Retail Ltd
Kolkata
01.2017 - 10.2021
- Coordinated training sessions for new staff, enhancing team performance.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
Senior Associate
Reliance Retail Ltd
Kolkata
08.2013 - 12.2016
- Managed high-value category sales (mobiles, IT, home appliances), delivering strong growth.
- Supported merchandising, visual planning, and customer engagement campaigns.
- Developed strategies to improve customer engagement and satisfaction.
Senior Customer Associate
Future Retail
Kolkata
05.2012 - 07.2013
- Assisted customers with product inquiries and guided purchasing decisions.
- Collaborated with team members to enhance store operations and customer service standards.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
Junior Sales Associate
Reliance Retail Ltd
Kolkata
04.2011 - 04.2012
- Assisted customers with product selection and inquiries daily.
- Resolved customer complaints promptly and professionally.
- Assisted customers in finding desired products and services.
Education
Bachelor of Arts - Arts
NSOU
Kolkata01-2014
Animation
APTECH
Diploma In Animation Eng01-2014
Higher Secondary - Arts
Mankar High School
BudBud01-2007
Skills
- Sales strategy
- Customer relationship management
- Data analysis
- Revenue forecasting
- Performance reporting
- Market research
- Business development
- B2B Sales
- Channel Sales
- Team Management
- P&L Ownership
- MIS Reporting
- Advanced Excel
Languages
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Bengali
Proficient (C2)
C2
Accomplishments
Best Team Leader
Timeline
Sales Manager
Tata Croma
06.2022 - Current
Department Manager
Reliance Retail Ltd
11.2021 - 05.2022
Team Lead
Reliance Retail Ltd
01.2017 - 10.2021
Senior Associate
Reliance Retail Ltd
08.2013 - 12.2016
Senior Customer Associate
Future Retail
05.2012 - 07.2013
Junior Sales Associate
Reliance Retail Ltd
04.2011 - 04.2012
Bachelor of Arts - Arts
NSOU
Animation
APTECH
Higher Secondary - Arts
Mankar High School